I would be grateful for any advice anyone can offer on the following 3
scenarios.
If a complaint is received from a parent / guardian or partner on
behalf of a student - would we seek the authorisation of the student
before we divulged any information? For example, if a parent came in to
complain that their son had withdrawn from the course because they felt
that they were being poorly taught - but the truth was that the son has
hardly attended the class and was badly behaved when he did. Would we
enter into discussion?
If a parent / guardian / partner contacted the college asking for a
refund of fees would we seek the authorisation of the student before we
divulged any information? For example, if a parent came in to ask for a
refund of fees because the son was no longer attending class - the truth
being that the son had only attended class twice. Would we enter into
discussion.
If a parent / guardian / partner contacted the college asking whether a
student was enrolled. If the student was not enrolled at college -
could we confirm this?
Many Thanks
Helen Bartram
Student Records Manager
Hull College
Queen's Gardens
HULL
HU1 3DG
Tel: 01482 598977
Fax 01482 598867
Internal Ext 2977
Email [log in to unmask]
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