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Mark, A good question ;-) The executive summary from my initial report is below. To place into context, current use of our Blackboard service is about 4000 individuals per week, and the ease of authoring on the blog, plus the way that it can be integrated easily / seamlessly via RSS feeds makes it a winner. There has been liitle coordinated promotion of the Blog service. Next year I'm planning to make a better stab at evaluating the use of the blog and podcast, while heavily promoting with users. Then I'll be able to gauge its role. I'm taking the view that it's a niche technology that will suite some of my users, while the costs of authoring / ownership are very low - you can upload via an email ;-) So currently it doesn't appear to be adding any significant resource. At present the benefits are greater than the costs. Love to hear if anyone else is piloting these technologies. Extract from "Review of the Blackboard Service Blog" 1) The LTSS maintain the Blackboard Service Blog 2) The web address is http://www.blackboard.blog-city.com 3) The aim of the Blog is to act as a one stop shop for up to the minute information on the Blackboard Service at the University of Bristol 4) Between September 2004 and May 2005 (inclusive) there where 9102 hits to the site. An average of 1101 hits per month 5) Between September 2004 and May 2005 (inclusive) there where 55 messages uploaded to the Blog by LTSS staff. An average of 7 messages per month 6) 8 people have signed up for the email alert 7) Reports Recommendations 7.1) Continue for another year 7.2) Actively promote awareness of the Blackboard Service Blog with users 7.3) Encourage more people to sign up for the email alerts 7.4) Evaluate both the Service Blog and the audio fortnightly service news broadcast 7.5) Encourage other services to include Blackboard Service Blog as a newsfeed in their sites. --On 18 July 2005 16:30 +0100 Mark Gamble <[log in to unmask]> wrote: > You push the stuff out, Andy - do you have any stats on takeup for each of them? > > -- > Regards > Mark > > Mark Gamble > Head of Learning Technology Support Service > University of Luton > Tel (+44)1582 489260 Fax (+44)1582 489259 > Mob 07720 068605 Int ext 2260 / 6360 (mobex) > > > >>>> [log in to unmask] 07/18/05 3:47 pm >>> > Dear All, > > Flush from my perceived success at using a Blog / Podcast to keep users updated on service availability / direction at the UoB. I'm now switching attention to supporting / dealing with daily queries. Therefore, > > 1. Is anyone using / providing a communication route via skype or instant messenger from staff/students to their central support teams? > > 2. If yes, from your experience is there anything I should be aware off before I add this to our existing email/telephone communication channels? > > Any thoughts / feedback would be greatly appreciated ;-) > > Cheers > > Andy > > > ---------------------- > Andy Ramsden, > Learning Technology Adviser, > LTSS > University of Bristol > > e-mail: [log in to unmask] > tel: 0117 928 7152 (direct) > skype: andyramsden > blog: www.mobile-learning.blog-city.com > web: http://www.ltss.bris.ac.uk/ ---------------------- Andy Ramsden, Learning Technology Adviser, LTSS University of Bristol e-mail: [log in to unmask] tel: 0117 928 7152 (direct) skype: andyramsden blog: www.mobile-learning.blog-city.com web: http://www.ltss.bris.ac.uk/