The related problem; "What should the laboratory do with clinically
urgent reportrs?" is discussed in the archives:
http://www.jiscmail.ac.uk/cgi-bin/webadmin?A2=ind00&L=acb-clin-chem-gen&P=R49477&I=-1
The College has a group looking at the issue.
But I don't think the issue you have raised, about patients initiating
the conversation OOH, has ever been studied. I'll ask our local GP
groups.
Jonathan
On 7 Feb 2005, at 11:55, David Robertshaw wrote:
TahomaI have just had an
interesting conversation with a director of a GP deputising service.
She claims that more and more patients are ringing the deputising
service to get laboratory results. This is because patients have been
asked by the surgery to ring and get "urgent" results but then find
the surgery closed. The question was could/should the Deputising
service ring the Lab, get the answers and then ring the patient?? Not
a good idea in my mind but on the other hand who do we ring
urgent/abnormal results to when the surgeries are closed?? Perhaps we
should join the pharmacists, talk directly to the patients, offer
advice and get paid for it!!! (FILmS 2005).
