I'll throw my oar in here as I was very interested in using SED for our users and studying costs and the time element it was felt to be very beneficial. We followed all the instructions regarding downloading Adobe and setting up the DRM only and then found the problem - when we attempted to download and read the test document we found that it was asking for a Proxy username and password. We spoke to the BL who couldn't understand it, we spoke to our IT Department who couldn't understand it (we didn't have a proxy server) and finally after 4 months of pressurising for a solution found that it was the result of software called Websense which limits access to disreputable websites such as Blackwells Bookshop and Facet Publishing. To cut a very long story short the suppliers of this software were unable (or unwilling) to alter any settings and thus we cannot use what I am sure is a very good product.
By the way Malcolm, my experience is that most of our users require the article "yesterday" and the fax is both inferior in quality and hugely expensive.
David Law
Library & Information Services Manager
Royal Wolverhampton Hospitals NHS Trust
Tel 01902 695322
e-mail: [log in to unmask]
-----Original
Message-----
From: Gibbs, Emma (Charles
Hastings) [mailto:[log in to unmask]]
Sent: 21 October 2005 11:31
To: LIS-MEDICAL@JISCMAIL.AC.UK
Subject: Re: BL electronic pdf downloads[AV
Scanned]
Dear All,
I have to say that I have never had any problems with the SED service with the BL, If anything it is our local IT department that lets it down. If there are any technical difficulties with a particular SED article, the BL helpdesk are more than happy to talk you through any solutions. 9 out of 10 it is a local IT problem not a BL Problem. The service is prompt and cost effective. You can forward the e-mail to the user and they can have the article within a day. Instead of a week depending on post.
Emma
Emma Gibbs
Senior Library and Informatics Assistant
Rowlands Library
Charles Hastings Education Centre
Charles Hastings Way
Worcester
WR5 1DD
Tel: 01905 760601
Fax: 01905 760866
From: UK
medical/ health care library community / information workers
[mailto:[log in to unmask]] On Behalf
Of Alan Fricker
Sent: 21 October 2005 11:20
To: Subject: Re: BL electronic pdf downloads[AV Scanned]
There is also the question of cost. SED is 30p cheaper than standard delivery. Faxed delivery is quite a lot more.
We are yet to make the plunge as I am nervous of the problems people are identifying. I appreciate the extra speed but wonder if 30p is that great a discount considering the transferred costs to the receiving library.
Cheers
Alan
Alan Fricker
Knowledge & Library Service Manager
Newham University Hospital NHS Trust
Glen Road, Plaistow
E13 8SL
www.newlib.demon.co.uk
Tel: 020 7363 8016
-----Original
Message-----
From: UK medical/ health care
library community / information workers [mailto:[log in to unmask]] On Behalf Of Paramour, Sarah
Sent: 21 October 2005 11:13
To: [log in to unmask]
Subject: Re: BL electronic pdf
downloads
Fax delivery? Has anyone tried to read a faxed article that includes graphs, tables or other graphics?! :o)
Before SED we had to weigh up whether or not we were willing to compromise clarity for speed, which in my (and our user's) opinion is not acceptable. This makes SEDs worth it for us.
Sarah
Sarah Paramour
Information Advisor
H: IPC 3F
(: 01737 3 32031 (Info Centre Line)
(: 01737 3 30981 (direct)
7: 01737 3 32524
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From:
UK medical/ health care library community / information workers
[mailto:[log in to unmask]] On Behalf
Of Dobson, Malcolm
Sent: 21 October 2005 11:06
To: [log in to unmask]
Subject: Re: BL electronic pdf downloads
"Unlike one of the previous correspondents who dismissed SED as being not worth it" - I guess this must refer to me.
" requests generally come a lot quicker than the post - sometimes even the same day" - I would have thought that getting requests supplied on the same day was the main point of it, & how many of our users *really* need articles that quickly - I know they all like to think they do, but surely three or four days is soon enough? & aren't we making a rod for our own backs by promising a same-day, or next-day, service when, in most cases, it isn't neccessary? If someone genuinely needs an article urgently, then the BL has a fax delivery service - old technology, I know, but we all know that the newest technology isn't always the best solution.
So is SED worth it? just because it can be done (imperfectly, in this case) doesn't mean you have to do it, or that it is the right answer in all cases. In this case, for me, it's a solution without a question.
Malcolm Dobson
-----Original Message-----
From: Christine Reid [mailto:[log in to unmask]]
Sent: 21 October 2005 10:41
To: [log in to unmask]
Subject: Re: BL electronic pdf
downloads
This has been my experience as well. No problems with
Proquest normally.
But SED depends on which
machine I'm using, NOT on which version of
Acrobat.
I wonder if it's worth sending our concerns to
BL? Their Customer
Services people are very helpful
usually.
Unlike one of the previous correspondents who
dismissed SED as being
not worth it, I find it GREAT when
it's working (which is most of the
time) - requests generally come a
lot quicker than the post - sometimes
even the same day!
Christine
Christine Reid, Librarian
NHS Staff Library, Education Centre
Seacroft Hospital
York Road, Leeds LS14 6UH
Phone (0113) 2063675
Fax (0113) 2063325
e-mail:
[log in to unmask]
Please visit our website at
www.leedsth.nhs.uk
>>> "Pickering Outi (RNU) OMHT"
<[log in to unmask]> 21
October 2005 10:02 >>>
With us, the problem seems to be
related to which the individual PC one
is
using, which may or may not boil
down to which version of Acrobat has
been
installed on that particular PC.
When we first started using the SED
system,
the instructions said Acrobat 6
would be sufficient, but it doesn't
seem to
be in reality. However, I don't
think we've had problems with
ProQuest.
Outi
Outi Pickering
Assistant Librarian
Staff Library
Warneford Hospital
Headington
Oxford
OX3 7JX
To find a local NHS library go to
http://www.oxfordshire.nhs.uk/libraries/
<http://www.oxfordshire.nhs.uk/libraries/>
-----Original Message-----
From: Vivian So [mailto:[log in to unmask]]
Sent: 20 October 2005 14:46
To: [log in to unmask]
Subject: BL electronic pdf
downloads
Hi,
Has anyone been having problems with the downloading
of BL pdfs (SED)
recently? We seem to have
problems with the different versions of
adobe
acrobat and basically with one
version, we are unable to download pdfs
from
the BL and if we change it to
another version, we are unable to
download
pdfs from Proquest. I'd
just like to know if there are any similar
incidents elsewhere.
Thanks!
Vivian
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