 |
 |
At York we have Supernova installed on two PCs in our IT suite and one in our largest branch. I had similar concerns about expecting the staff to support users of Supernova. It is difficult for people to feel comfortable enough with a system that they use very infrequently to show someone else how to use it. In this instance there is also the factor of the prospective user being a visually impaired person, and so assisting them requires a completely different approach to the one used to when assisting sighted people. Given these difficulties I decided to go outside the service for expert assistance. We are fortunate in York in that we have a very active Blind and Partially Sighted Society, and a representative from the society has volunteered to train anyone who need to use Supernova. In point of fact we don't have that many people using it, but those we do have tend to have been referred from the BPSS, and will have already have received some training before they come to us. Hope this is of some help. Maia Maia Daguerre Information Services Manager (01904) 552802 <<...OLE_Obj...>> -----Original Message----- From: Pearson, David (CS, Cultural Services) [mailto:[log in to unmask]] Sent: 09 November 2004 09:28 To: [log in to unmask] Subject: Dolphin supernova We have recently introduced Dolphin Supernova on a number of public access terminals around the county to enable visually impaired access to IT as a part of our Social Inclusion agenda. Some staff have been given the basic training by Dolphin, and are being expected to cascade this knowledge down to other staff. There are concerns from these staff however, that the training was only sufficient to give them a basic knowledge of the system, and that they have little or no opportunity to practice or familiarise themselves with it. We don't have any "training manuals" or literature for staff guidance, and before we begin to investigate developing something along these lines, I would be interested to know whether any other authorities have had similar experiences, and if so how they have improved staff knowledge and confidence in the system, and if you have developed any guidelines. many thanks David David S. Pearson Service Development Manager Stock & Social Inclusion (01905) 428945 Fax: (01905) 748619 email: [log in to unmask] ********************************************************************** Privileged/Confidential information and/or Copyright Material may be contained in this email. The information and Material is intended for the use of the addressee(s) only. If you are not the addressee or the person responsible for delivering it to the intended addressee(s), you may not copy or deliver it to anyone else or use it in any unauthorised manner. To do so is prohibited and may be unlawful. If you receive this email by mistake, advise the sender immediately by using the reply facility in your email software. Any views or opinions presented are solely those of the author and do not necessarily represent those of Worcestershire County Council. Although this email and attachments are believed to be free of any virus or other defects which might affect any computer or IT systems into which they are received, no responsibility is accepted by Worcestershire County Council for any loss or damage arising in any way from the receipt or use thereof. ********************************************************************** * * * * * * * * * * * * This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. This email represents the personal views of the author/sender. The author/sender has no authority or delegation to bind the City of York Council by this e-mail and the City of York Council accepts no responsibility whatsoever for its contents. Please note that any reply to this email may be screened.