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Hi, all. Devon Library & Information Services have ICT Training Suites in a number of our public libraries, which are used by Adult & Community Learning tutors, LearnDirect, clubs and societies &c as well as for our own Homework Support Groups and for training our own staff. Different centres have a different mix of group instruction vs. individual CBT learning, youth groups vs. adults, educators (e.g.. ACL) vs. enthusiasts (such as clubs). Our suites have been set up over the past few years, and we're now reviewing what we may need to face the future. Has anyone else produced what you might call an "outcomes specification" for this kind of centre - or at least, one you might be willing to share? I'm not looking to specify things technically, but rather in terms of, e.g. "Students must be able to ..." or "We must have compatibility and connectivity with xxx network", or perhaps "availability of a document scanner is essential" or even "software updates must be done during colleges' Summer vacation". Any ideas and suggestions welcome, and if there is any level of general agreement, I'll try to post a synthesis of what I've uncovered. Thanks, in advance, for your help and your input. Lance Housley Reference Librarian, Devon Library & Information Services North Devon Library, Tuly St, Barnstaple, Devon UK EX31 4AH Telephone: +44 (0)1271 388595 Fax: +44 (0)1271 388599 ------------------------------------------------------------------- Any views expressed in this email are personal and should not be considered to reflect the views of Devon County Council. Any information contained in this email is considered reliable, or to be from reliable sources, but Devon County Council offers no warranty as to its fitness for any purpose. General disclaimer: http://www.devon.gov.uk/email.htm <http://www.devon.gov.uk/email.htm>