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The context in which the original question was put on the UCISA-DIRECTORS List was for the annual UCISA statistics return. For those not in HE, the UCISA-DIRECTORS list is a closed list for the senior staff in the computing services in HE. Annually, we are asked through this list to provide details of our services and funding. The original questioner wondered also whether there would be a 100% return next January and within 20 days of asking:-) Mike Lloyd Assistant Head Information Systems and e-Learning Services