 |
 |
POSITIVE APPROACHES TO NEGATIVE PERFORMANCE
9 NOVEMBER 2004, LONDON
Poor performance can have a detrimental effect on the morale and motivation of other staff. It costs organisations money, and, if it is not checked, can damage relationships with customers.
Dealing with negative performance presents a challenge to any manager. There are a wide range of situations that may have to be dealt with, from coaching an individual who is under-achieving, to dealing with challenging or subversive behaviour.
BENEFITS OF ATTENDING
This workshop will help participants deal with the 'poor performer' and explore how to turn poor performance around, how to encourage a more effective response, and how to deal with more extreme cases.
BY THE END OF THE EVENT PARTICIPANTS WILL HAVE:
* explored how to set and implement clear standards of performance
* looked at strategies and sanctions for improvement
* identified different techniques for dealing with difficult behaviour
* discovered how to manage corrective action
* developed an individual action plan
WHO SHOULD ATTEND?
Senior library and information staff who are responsible for the work of others.
WORKSHOP LEADER:
John Hudson, Consultant, Hudson Rivers
John has extensive experience of a wide range of personnel practices and of advising and supporting managers in developing their teams.
FEEDBACK FROM PREVIOUS PARTICIPANTS:
"Very practical, rooted in reality"
"Excellent case studies - many useful ideas and issues emerged."
FEES:
CILIP personal members: £150 plus VAT (£26.25) £176.25
CILIP institutional members: £180 plus VAT (£31.50) £211.50
Non members: £210 plus VAT (£36.75) £246.75
PROGRAMME
9.00 Registration and coffee
9.30 Welcome and introductions
9.40 What would make today useful for us?
10.00 What is expected of me?
1: The employee
How the employee should know what is expected of them
10.45 Coffee
11.00 What's expected of me?
2: The manager
Establishing a climate of improvement; setting and managing standards of performance; anticipating and avoiding problems
12.00 Management action and employment law
12.45 Lunch
1.45 Strategies and sanctions for correcting and improving individual performance
Practical exercises and feedback on how to give critical but constructive feedback; together with techniques for dealing with difficult behaviour
3.00 Tea
3.15 Putting it into practice
Case studies and practical group work
4.15 Action planning session
5.00 Close
PLACES ARE LIMITED TO: 20
HOW TO BOOK:
TO MAKE A CONFIRMED BOOKING:
Please print out and complete the booking form below and return it by fax to the Training & Development Department on 020 7255 0561, or post to: Training & Development, CILIP, 7 Ridgmount Street, London WC1E 7AE
TO PROVISIONALLY BOOK A PLACE:
To make a provisional booking simply telephone us on 020 7255 0560, text phone 020 7255 0505, email [log in to unmask] or visit this workshop’s web page at <http://www.cilip.org.uk/training_events/cilip_courses/c40600.html>
(Provisional bookings will be held for three weeks. A confirmed booking must be received within this period or your place may be lost.)
BOOKING FORM:
I would like to book a confirmed place on POSITIVE APPROACHES TO NEGATIVE PERFORMANCE 9 NOVEMBER 2004, LONDON
Title: ____________ First name: _________________
Surname: ____________________________________
Job title: ____________________________________
Organisation: ________________________________
Address: ____________________________________
Town:________________ Postcode:______________
Email address: ________________________________
Tel___________________ Fax: __________________
Are you a CILIP member? YES __ NO __
Personal* __ Institutional __
* If you are a Personal Member, but your employer is paying, they will still be charged at Personal Member rate.
CILIP membership no: __________________________
Dietary/special requirements (sensory or physical)
___________________________________________
PAYMENT OF FEE:
Option 1: __ Please send an invoice
(your payment will be due within 30 days of the invoice date).
Please give invoice name and address if different from above:
____________________________________________________
____________________________________________________
____________________________________________________
Option 2: __ I enclose a cheque (payable to CILIP) for £_______________
Please tick here if you require a receipt: __
Option 3: __ Please debit £_________ to my credit card
Credit card details:
Name of cardholder:_______________________
Card no: __________________________________
Expiry date: _________________________________
Signature: ___________________________________
PLEASE NOTE: cancellations received on the day will incur the full fee. If a cancellation is received in the seven working days prior to the event, 50% of the fee will be due.
CILIP keeps any personal information you supply for the purpose for which you have provided it. It is not passed to other organisations unless this is made explicit when you supply it or if we are legally required to do so. However the Institute may from time to time wish to send you information about other services or products it provides.
CILIP reserves the right to alter details or to cancel this event should the need arise. CILIP has provision for those in wheelchairs. Induction loops are also available.
CILIP, The Chartered Institute of Library & Information Professionals
Registered Charity no. 313014
Message sent by:
Iona Khan
Events Assistant, Training & Development
CILIP, 7 Ridgmount Street
London, WC1E 7AE
Telephone: 020 7255 0560
Fax: 020 7255 0561
Email: [log in to unmask]
Visit our web pages at: www.cilip.org.uk/training <http://www.cilip.org.uk/training>