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~~~~~~~ BRITISH HCI GROUP NEWS SERVICE ~~~~~~~~~~~ ~~ http://www.bcs-hci.org.uk/ ~~ ~~ All news to: [log in to unmask] ~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~ NOTE: Please reply to article's originator, ~~ ~~ not the News Service ~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ JOB DETAILS Job title Senior Interaction Designer / Experience UI designer Business Area Interaction Design and Experience Evaluation Location Derby / Notts area - with requirement for multi-site working Reports to: Head of Interaction Design Job Type: Fulltime fixed contract Salary details: £45,000 pro rata fixed for 12 months Start date: ASAP JOB PURPOSE Responsibility for ensuring that the user-interface for the website, desktop software systems, internal systems, IVR system and email templates (digital channels) meets customer experience requirements, promotes high usability, meets brand core values and drives sales. KEY ACCOUNTABILITIES · To identify customer experience requirements and design drivers for development of each digital channel · To provide navigational structures and storyboards for new business initiatives that meet customer experience requirements · To produce mock-ups for all new projects when working within established creative style guidelines · To produce dialogue and content specifications to meet the customer experience solutions and ensure that actual copy and content meets requirements and is signed off · Manage end to end production of solutions within project teams or from other business originators · To be an authority on Customer Experience and usability standards for digital channels in the company · To work with in-house design agency to establish creative solutions when a new look and feel is required to meet requirements · To work with project management teams and customer focused teams to ensure that the outcome of projects is in line with business and customer requirements, meets design specifications and is delivered within timescales · To understand the interaction between digital and human channels and ensure appropriate, consistent customer experience is designed into digital channels. · To develop rapid prototypes for usability testing to ensure rapid and iterative improvements · To instigate usability testing for new designs for digital channels as and when appropriate · To examine and communicate results from customer research and usability testing and develop recommendations for improving customer experience. · NB: Please note that this is not a graphic designer or usability role although you will be required to work with these existing teams. KEY EXPERIENCE · Experience of capturing customer experience requirements and design drivers - essential · Information Architecture experience for developing user-centred websites - essential · Experience working in customer facing environments - essential · Experience of working with teams in all business areas - essential · Experience of designing and developing leading edge software products and services - preferred KEY SKILLS/KNOWLEDGE (Including systems knowledge) · General project management skills · A broad knowledge base including an understanding of business priorities, IT infrastructure, content management systems, customer behaviour and interaction requirements · Knowledge of best design practices across new media channels · Knowledge of best design practices for developing software KEY COMPETENCIES · · High Performance Team Working · Communication · Customer Focus · Managing relationships · Change orientation · Problem solving · Learning orientation · Delivering results · Business sense · QUALIFICATIONS/TRAINING REQUIRED · Demonstrable track record in delivering results · Undergraduate or postgraduate degree in HCI, software ergonomics or similar · 4 years experience preferably in an agency / consultancy environment If interested in this role and suitably qualified, please email your CV and availability to Bo Cheng: [log in to unmask] Apologies in advance, only short listed candidates will be contacted. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~ To receive HCI news, send the message: ~~ ~~ "JOIN BCS-HCI your_firstname your_lastname" ~~ ~~ to [log in to unmask] ~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~ Newsarchives: ~~ ~~ http://www.jiscmail.ac.uk/lists/bcs-hci.html ~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~ To join the British HCI Group, contact ~~ ~~ [log in to unmask] ~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~