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In Dudley we carried out a PLUS survey in all our 18 libraries last October 2003 and have not found a decrease in statistics for the questions around "books found" and "information found". We carried out our previous adult survey 3 years ago in 6 libraries and in comparing the results for 2 of our largest town libraries there has actually been an increase. In 2001/2 in 1 town library 70.7% answered yes to "did you find the information" compared with 77.7% in Oct 2003. In the other town library 73.1% answered yes in 2001/2 compared to 76.8% in 2003. Re "finding books" 1 town library increased from 54.2% in 2001/2 to 57.3% in 2003 and the other town library from 60.8% in 2001/2 to 65.5% in 2003. Overall the weighted totals for Dudley were 56.1% for books found in 2001/2 increasing to 64% in 2003. For information found this showed a slight increase from 71.3% in 2001/2 to 75% in 2003. Like Staffs our staff helpfulness and knowledge statistics have always remained very high. Sue Sue Helm Management Support & Staff Development Officer Dudley Library St James's Road Dudley West Midlands DY1 1HR This Email and any attachments contains confidential information and is intended solely for the individual to whom it is addressed. If this Email has been misdirected, please notify the author as soon as possible. If you are not the intended recipient you must not disclose, distribute, copy, print or rely on any of the information contained, and all copies must be deleted immediately. Whilst we take reasonable steps to try to identify any software viruses, any attachments to this e-mail may nevertheless contain viruses which our anti-virus software has failed to identify. You should therefore carry out your own anti-virus checks before opening any documents. Dudley Metropolitan Borough Council will not accept any liability for damage caused by computer viruses emanating from any attachment or other document supplied with this e-mail.