ASSERTIVENESS FOR MANAGERS
15 JULY 2004, LONDON
Today's working environment puts an increasing emphasis on the personal credibility of individual managers.
Expected to work productively with a wide range of people and situations, library and information managers undertake a challenging range of problems and tasks. This workshop sets out to support participants' effectiveness as managers by arming them with an essential 'toolkit' of knowledge and techniques.
BENEFITS FROM ATTENDING
Participants will reflect on their approach to management and build their confidence in their own abilities. They will be encouraged to assess their behaviour in a confidential environment, will be introduced to a range of useful techniques and will have the opportunity to explore how these techniques can be used in a range of circumstances.
BY THE END OF THE EVENT PARTICIPANTS WILL HAVE:
* explored the use of assertiveness in management to help them to feel more confident in their work
* assessed their own behaviour in a variety of circumstances
* considered practical techniques for motivating staff, delegating a difficult or unpleasant task, handling difficult colleagues and customers, dealing with aggressive behaviour, and resolving conflict
* exchanged ideas and approaches in a supportive and confidential environment
WHO SHOULD ATTEND?
This workshop is for practicing managers who would like to increase their confidence when dealing with staff, colleagues and customers.
WORKSHOP LEADERS
John Hudson and Beryl Morris, Hudson Rivers
PLACES ARE LIMITED TO: 20
PROGRAMME
9.00 Registration and coffee
9.30 Welcome and introduction
9.45 Assertiveness: an essential skill for managers at all levels
* Choice and consequence exercise
* What assertiveness means and why it matters
* Participants' assessment of their approach
* Exploring a model of assertiveness
11.00 Coffee
11.15 Specific skills 1
* Handling criticism and negative feedback
* Practical work on saying no, delegating difficult tasks, etc.
12.30 Lunch
1.30 Specific skills 2
* Dealing with resentment, threatening and aggressive behaviour
* Case studies and skills practice
2.45 Tea
3.00 Resolving conflict
Practical ways to achieve a win/win situation
4.15 Action planning session
4.45 Action summary
5.00 Close
FEEDBACK FROM PREVIOUS PARTICIPANTS:
"Very pragmatic and related to work situations."
"Beryl and John were both excellent."
FEES:
CILIP Personal member: £145 plus VAT (£25.38) £170.38
CILIP Institutional member: £175 plus VAT (£30.63) £205.63
Non member: £200 plus VAT (£35) £235
Student/unwaged member: £25 plus VAT (£4.38) £29.38
HOW TO BOOK:
TO MAKE A CONFIRMED BOOKING:
Please print out and complete the booking form below and return it by fax to the Training & Development Department on 020 7255 0561, or post to: Training & Development, CILIP, 7 Ridgmount Street, London WC1E 7AE
TO PROVISIONALLY BOOK A PLACE:
To make a provisional booking simply telephone us on 020 7255 0560, textphone 020 7255 0505, email [log in to unmask] <mailto:[log in to unmask]> or visit this workshop’s web page at <http://www.cilip.org.uk/training_events/cilip_courses/c40657.html>
(Provisional bookings will be held for three weeks. A confirmed booking must be received within this period or your place may be lost.)
BOOKING FORM:
I would like to book a confirmed place on ASSERTIVENESS FOR MANAGERS
15 JULY 2004, LONDON
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Job title: ____________________________________
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Are you a CILIP member? YES __ NO __
Personal* __ Institutional __ Student** __ Unwaged __
* If you are a Personal Member, but your employer is paying, they will still be charged at Personal Member rate.
** The Student rate applies to personal payers only - but not if organisations are paying the fee
CILIP membership no: __________________________
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PAYMENT OF FEE:
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(your payment will be due within 30 days of the invoice date).
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PLEASE NOTE: cancellations received on the day will incur the full fee. If a cancellation is received in the seven working days prior to the event, 50% of the fee will be due.
CILIP keeps any personal information you supply for the purpose for which you have provided it. It is not passed to other organisations unless this is made explicit when you supply it or if we are legally required to do so. However the Institute may from time to time wish to send you information about other services or products it provides.
CILIP reserves the right to alter details or to cancel this event should the need arise. CILIP has provision for those in wheelchairs. Induction loops are also available.
CILIP, The Chartered Institute of Library & Information Professionals
Registered Charity no. 313014
Message sent by:
Iona Khan
Events Assistant, Training & Development
CILIP
7 Ridgmount Street
London
WC1E 7AE
Telephone: 020 7255 0560
Fax: 020 7255 0561
Email: [log in to unmask]
Visit our web pages at: www.cilip.org.uk/training <http://www.cilip.org.uk/training>