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Dear List Members, What are commendable and acceptable tools or methods that should pave the way we identify and evaluate quality in an Agency providing residential, community and therapeutic services for disabled persons and their families? Andrew Azzopardi M. Ed. (Incl. Ed.), B. Ed. (Hons.), Dip. Soc. Work. MALTA ________________End of message______________________ Archives and tools for the Disability-Research Discussion List are now located at: www.jiscmail.ac.uk/lists/disability-research.html You can JOIN or LEAVE the list from this web page.