There are a few places left on this workshop.
PEOPLE SKILLS FOR DELIVERING AND IMPLEMENTING KNOWLEDGE MANAGEMENT
10 MARCH 2004, LONDON
Has your organisation developed a knowledge management strategy? Are you part of it? Have you been asked to contribute to the overall KM activity in the organisation or are you trying to initiate this yourself? If any of these questions ring true for you, do you see this as an opportunity or a hugely daunting task? Do you have the right personal skills and behaviour to be able to contribute effectively?
This workshop is designed to help you consider the "soft" skills rather than the technical skills you need to be effective in participating in the knowledge management activities within your organisation, e.g. influencing, negotiation and persuasion skills.
BY THE END OF THE EVENT PARTICIPANTS WILL HAVE:
* appreciation of the range of people skills needed in KM
* learned how to evaluate the culture of an organisation
* techniques to overcome barriers to success
* a tool-kit to use for different stages of the KM process
* better knowledge of how to market themselves
* tactics for selling their skills
WHO SHOULD ATTEND?
This workshop is aimed at people in the early stages of implementing their organisation's KM strategy who need to recognise the key skills that will get them through it. Participants must have an understanding of the basics of knowledge management in order to benefit.
WORKSHOP LEADER: Lesley Robinson
Lesley is an acknowledged expert in the information industry with 20 years' experience.
PLACES ARE LIMITED TO: 20
FEEDBACK FROM PREVIOUS PARTICIPANTS:
"Very informative and entertaining"
RELATED WORKSHOPS:
Knowledge management: the basic concepts for workplace librarians
What you need to know about metadata
Classification in a KM context
PROGRAMME
9.30 Registration and coffee
10.00 Welcome, introduction, agenda & objectives
10.05 Overview of KM stages. Quick practical session to see which stage
participants' organisations are at and how they are (or are not) implementing
KM
10.30 Critical skills set; what are the critical skills you need?
Practical exercise
11.15 Coffee
11.30 Understanding organisational culture and the impact this can have on using your range of influencing skills and getting your message across Practical exercise
1.00 Lunch
2.00 Building your confidence, your profile in the organisation and a positive
Image
Learning how to tailor your skills and knowledge to suit your audience
and packaging what you know in the most appropriate way
Practical exercise
3.30 Tea
3.45 Developing your marketing campaign, selling your benefits and building your
brand
4.15 Conclusions
4.30 Close
FEES
CILIP personal members: £150 plus VAT (£26.25) £176.25
CILIP institutional members: £180 plus VAT (£31.50) £211.50
Non members: £210 plus VAT (£36.75) £246.75
HOW TO BOOK:
TO MAKE A CONFIRMED BOOKING:
Please print out and complete the booking form below and return it by fax to the Training & Development Department on 020 7255 0561, or post to: Training & Development, CILIP, 7 Ridgmount Street, London WC1E 7AE
TO PROVISIONALLY BOOK A PLACE:
To make a provisional booking simply telephone us on 020 7255 0560, textphone 020 7255 0505, visit our web pages at http://www.cilip.org.uk/training_events/cilip_courses/ c40618.html or email [log in to unmask]
(Provisional bookings will be held for three weeks. A confirmed booking must be received within this period or your place may be lost.)
BOOKING FORM:
I would like to book a confirmed place on PEOPLE SKILLS FOR DELIVERING AND IMPLEMENTING KNOWLEDGE MANAGEMENT, 10 MARCH 2004, LONDON
Title: ____________ First name: _________________
Surname: ____________________________________
Job title: ____________________________________
Organisation: ________________________________
Address: ____________________________________
Town:________________ Postcode:______________
Email address: ________________________________
Tel___________________ Fax: __________________
Are you a CILIP member? YES __ NO __
Personal* __ Institutional __ Student** __ Unwaged __
* If you are a Personal Member, but your employer is paying, they will still be charged at Personal Member rate.
** The Student rate applies to personal payers only - but not if organisations are paying the fee
CILIP membership no: __________________________
Dietary/special requirements (sensory or physical)
___________________________________________
PAYMENT OF FEE:
Option 1: __ Please send an invoice
(your payment will be due within 30 days of the invoice date).
Please give invoice name and address if different from above:
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Option 2: __ I enclose a cheque (payable to CILIP) for £_______________
Please tick here if you require a receipt: __
Option 3: __ Please debit £_________ to my credit card
Credit card details:
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PLEASE NOTE: cancellations received on the day will incur the full fee. If a cancellation is received in the seven working days prior to the event, 50% of the fee will be due.
CILIP keeps any personal information you supply for the purpose for which you have provided it. It is not passed to other organisations unless this is made explicit when you supply it or if we are legally required to do so. However the Institute may from time to time wish to send you information about other services or products it provides.
CILIP reserves the right to alter details or to cancel this event should the need arise. CILIP has provision for those in wheelchairs. Induction loops are also available.
CILIP, The Chartered Institute of Library & Information Professionals
Registered Charity no. 313014
Message sent by:
Iona Khan
Events Assistant, Training & Development
CILIP
7 Ridgmount Street
London
WC1E 7AE
Telephone: 020 7255 0560
Fax: 020 7255 0561
Email: [log in to unmask]
