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The idea is something we are taking forward as a capability for all users but first it is essential that you have permission under Data Protection Act Legislation and to do that each member has to give their agreement for the express purpose intended.
We are considering using a wording on the membership form:
Staying up to date
c Please send me information about the Libraries, Guildhall Art Gallery or other Corporation services developments and events.
c Please contact me to obtain my views on a variety of topics.
The information you provide on this form will be used to maintain membership records and help us to improve our services. Your information will not be disclosed to third parties and will be treated in accordance with the Data Protection Act 1998.
Hope this helps others.
John Lake
Librarian
Barbican Library
Silk Street
London
UK
EC2Y 8DS
Tel: + 44 (0) 207 382 7098
Fax + 44 (0) 207 638 2249
email: [log in to unmask]
-----Original Message-----
From: Daguerre, Maia [mailto:[log in to unmask]]
Sent: 23 February 2004 09:32
To: [log in to unmask]
Subject: Re: Consulting users
My only concern would be the large number of users who cannot be contacted
through email - I think you would need to run a parallel process to capture
their views otherwise you risk marginalising them. There are still a lot of
people out there who simply don't want to engage in IT - no matter how much
support we offer. You can lead a horse to a PC, but you can't make it send
an email....or something.
Maia Daguerre
Information Services Manager
York Library, Museum Street, York YO1 7DS
* (01904) 552802
www.york.gov.uk/libraries
-----Original Message-----
From: Frank Black [mailto:[log in to unmask]]
Sent: 23 February 2004 00:12
To: [log in to unmask]
Subject: Consulting users
I saw a posting recently about focus groups and have been giving some
thought to the idea of an email consultation forum.
At present my authority has local library user committees but I can see a
number of advantages in replacing these by an email system.
Speed - consultation could be, well..., almost immediate. Users could be
consulted on any subject at anytime.
Committment on the part of users would be minimal - if they didn't want to
respond on any particular subject they could just ignore the mail.
A wider range of users could probably be enlisted than at present as our
committees have a certain age/gender profile.
If there were a big enough group willing to be consulted responses could be
analysed by user profile (eg 25% of employed male users prefer to pay more
for their DVDs but only want to borrow them for 2 nights). Users could be
consulted just about their own library or about general issues.
Cost - big saving in staff time not to mention heating lighting etc.
Training could, of course, be provided for those without the necessary
skills/Internet access.
What do others think?
Is anyone already doing it?
Frank Black
Winterbourne Library
South Gloucestershire
01454-865654
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