This course will next be run in London
in March. Details of the course
and dates are given below.
There are still places available on
the Leeds date for this course in
early February
For more information or to reserve
a place - or for details of our in-
house version of this course - please contact the address below.
Customer Care - Policy and Method
What does it cover?
* This course gives practical ideas
on a team-work approach to
creating loyalty and brand awareness
through excellent customer
care.
* It gives opportunities to consider
and practise appropriate, safe
and efficient behaviours for high-quality
customer care.
By the end of the day delegates will
have
* Explored the effect of negative
and positive staff attitudes on
clients
* Examined how to use team- building
to create positive staff
attitudes
* Learned how to produce “models”
to guide staff in their approach to
clients
* Considered how to monitor and maintain
improvements in
customer care
Where and When?
Leeds
Date: Tuesday 3
February
Venue: Leeds
Cost: £200
London
Date: Wednesday
17 March 2004
Venue: Bloomsbury Square Training
Centre
Cost: £200
How to book
To reserve a place on this course
please e-mail
application to the address below with
the following details
Delegate name
Institution
Address, tel.no, fax. no, e-mail
Invoice address (if different)
Order no. (if required)
Any special dietary requirements
Important note
Once a firm booking has been
confirmed any cancellations will be
subject to the following terms
Cancellation up to 14 days
before the course 80%
refund
Cancellation between 7 &14
days before the course 50% refund
Cancellation less than 7 days
before the couse No
refund
*************************
Ian Ledsham
Allegro Training
1 North End Farm Cottages
Cheriton
Alresford SO24 0PW
England
T/F: (+44) (0) 19 62 77 17
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