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A one day conference brought to you by Landor Conferences, LTT and Transit Delivering Bus Service Quality: Practical tools for success Thursday 12th February 2004 No 4 Hamilton Place,London, W1 This conference will bring together some of the key players who are breaking new ground in achieving bus service quality,to provide an event that gives valuable practical and transferable lessons for those involved in delivering,specifying or partnering in the provision of bus services. Topics include: - Cost-effective management and partnership techniques - Enhancing bus service reliability - Designing and implementing quality services that attract, delight and keep new customers - Delivering through – ticketing effectively - Exploiting real-time data to make operations more efficient, attractive and profitable - Meaningful uses of performance data Applying technology to enhance service, bus product and business performance Speakers include: - Tony Depledge, OBE, Development Director, Arriva, Passenger Services - Patrick Troy, Head of Traffic Enforcement, Transport for London - Roger French, Managing Director, Brighton & Hove Bus & Coach - James Freeman, Operations Director, Stagecoach South Midlands - Iain Greenshields, Project Manager, Glasgow City Council For the full programme please go to: http://www.landorconferences.co.uk/conference_files/co125.pdf or contact us by phone on 020 7582 0128 or email [log in to unmask]