 |
 |
Hi, Now I understand why we had a query yesterday from a student who couldn't access a Blackwell Publishing title via ingenta. We didn't have time to investigate further and just thought it was one of our problem Blackwell titles on ingenta. We sent them to the Synergy site instead. Now it appears like others have reported that none of our links to ingenta journals are working. Surely ingenta should have sent a message out to administrators that there was a problem with their service. They could have used this list if necessary. As others have said this is an awful time to have problems with this service, as many of us are running training sessions for our users. In many cases this will reflect badly on us, rather than the service that is causing the problems i.e. ingenta. I will now warn others here that there is a problem. Regarding the premium service - we don't currently subscribe partly because we haven't had time to investigate this service - I think that it is a really bad idea to not allow us to phone people at ingenta unless we pay this extra money. Many of us over the years have assisted ingenta in feeding back problems and issues, which in turn has allowed ingenta to improve their services and assist in their troubleshooting. We didn't charge ingenta for this assistance, maybe we should all now put in a claim! Cheers Lesley ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Lesley Crawshaw, Faculty Information Consultant, Learning and Information Services, University of Hertfordshire, Hatfield, AL10 9AB UK ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ e-mail: [log in to unmask] phone: 01707 284662 fax: 01707 284666 web: http://www.herts.ac.uk/lis/subjects/natsci/ejournal/ list owner: [log in to unmask] ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ -----Original Message----- From: An informal open list set up by the UK Serials Group [mailto:[log in to unmask]] On Behalf Of s morris Sent: 28 October 2004 10:22 To: [log in to unmask] Subject: new ingenta Can I ask if others have chosen to subscribe to the premium service for the new ingenta and what your views are on this? It appears that there will be no telephone contact allowed with ingenta unless you pay the premium. Our current links to ingenta journals have not been working since (?) midday yesterday, but I have not been informed by ingenta that there is a problem. (I have now 'phoned them but the 'phone no. will soon be withdrawn) This is an extremely bad time to have down-time for ejournals - this is our hottest (and most crucial) time for marketing and teaching. Sandra Sandra Morris Electronic Information Development Officer Subject Support & E-Library Team, Information Services, Hugh Owen Library, University of Wales, Aberystwyth, Ceredigion, SY23 3DZ ==================================== Email: [log in to unmask] Phone: 01970 621892 FAX: (01970) 622404 Tîm Cynorthwywyr Pwnc ac E-Lyfrgell, Gwasanaethau Gwybodaeth, Llyfrgell Hugh Owen, Prifysgol Cymru, Aberystwyth, Ceredigion, SY23 3DZ ==================================== Ffon: 01970 621892 ====================================