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The LSE has considered the Premium option and for the moment decided against it. We asked for a trial period but were not given this opportunity. I concur very stronly with Peter that most of the features offered in the Premium Service should really come as standard with any competitive company. -----Original Message----- From: Peter King [mailto:[log in to unmask]] Sent: 28 October 2004 10:28 To: [log in to unmask] Subject: Re: new ingenta I have protested strongly to Ingenta about their decision to charge for what I regard as standard service options, but to no effect. We shall pay for the premium service with great reluctance. I feel that Ingenta have shot themselves in the foot here: for a relatively small monetary gain they have damaged their relationship with their library partners. Peter King On Thu, 28 Oct 2004 10:22:01 +0100 s morris <[log in to unmask]> wrote: > Can I ask if others have chosen to subscribe to the premium service for the > new ingenta and what your views are on this? > > It appears that there will be no telephone contact allowed with ingenta > unless you pay the premium. > > Our current links to ingenta journals have not been working since (?) midday > yesterday, but I have not been informed by ingenta that there is a problem. > (I have now 'phoned them but the 'phone no. will soon be withdrawn) > > This is an extremely bad time to have down-time for ejournals - this is our > hottest (and most crucial) time for marketing and teaching. > > Sandra > > > > Sandra Morris > Electronic Information Development Officer > Subject Support & E-Library Team, > Information Services, > Hugh Owen Library, > University of Wales, > Aberystwyth, > Ceredigion, SY23 3DZ > ==================================== > Email: [log in to unmask] > Phone: 01970 621892 > FAX: (01970) 622404 > > Tîm Cynorthwywyr Pwnc ac E-Lyfrgell, > Gwasanaethau Gwybodaeth, > Llyfrgell Hugh Owen, > Prifysgol Cymru, > Aberystwyth, > Ceredigion, SY23 3DZ > ==================================== > Ffon: 01970 621892 > ==================================== ***************** Dr Peter King Assistant Director (Information Management) University of Bristol Information Services Tyndall Avenue, Bristol BS8 1TJ, United Kingdom. Tel. +44 (0)117 928 8005 Fax. +44 (0)117 925 5334 Email [log in to unmask]