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Peter, I have had various battles with Ingenta over the years. Basically they do not see libraries as their partners but just as a source of money. The views of libraries/librarians are irrelevant as long as they keep paying. Just my opinion :-) . Regards, John Smith. On Thu, 28 Oct 2004, Peter King wrote: > I have protested strongly to Ingenta about their decision to charge for > what I regard as standard service options, but to no effect. We shall > pay for the premium service with great reluctance. I feel that Ingenta > have shot themselves in the foot here: for a relatively small monetary > gain they have damaged their relationship with their library partners. > > Peter King >