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It is becoming more and more important to demonstrate the economic impact of libraries and information services to management or client environment. For the very first time, these important management issues have been tailor- made in a course context for library managers. Where and when Tilburg University, the Netherlands. Sunday evening 27 up to and including Tuesday 29 June 2004. Target group Those working in libraries and knowledge centres as directors, librarians, senior managers, deputy managers, department managers and at those aspiring to these positions. Participants will rapidly be able to apply the acquired skills to their own organisation as they will learn - by means of case studies and the associated practical appraoch - to deal with the problems and challenges that different organisations face. Subjects The issues of the organisational benefits from libraries or information services, expressed in Return of Investment, business case, fluctuating budgets, financial and functional models, and the activities and responsibilities connected to these topics. Course director Boyd Hendriks, General manager, Informationland, UK/NL, accompanied many companies and governmental organisations in the professionalisation and transformation of their information and knowledge processes. Boyd invented knowledge measuring instruments and knowledge mapping tools and successfully applied them to several organisations. Organisation The course is organised by Ticer B.V., known from the International Summer School on the Digital Library, in cooperation with Informationland in the Netherlands/UK and the Netherlands Association for Library, Information, and Knowledge Professionals (NVB). For NVB members, there is a 150 euro discount. Programme Sunday, 27 June 2004 * Welcome Buffet Monday, 28 June 2004 * Welcome and introduction to the course (Boyd Hendriks, Managing director, Informationland, NL/UK) * ROI for knowledge management initiatives (Kevin Cookman, Head Knowledge Solutions, The Chalfont Project Organisational Architects, Innovation Labs, UK) * Case study: the DSM corporate library in times of acquisition (Joost Moonen, Manager Information Services, DSM, NL) * Economic impact assessment (Caroline Pung, Head of Strategy & Planning, The British Library, UK) * Workshop on different ROI-cases (Boyd Hendriks, Managing director, Informationland, NL/UK) * Joint dinner Tuesday, 29 June 2004 * Performance indicators of information management (Angela Abell, Director and Senior Advisor, TFPL, UK) * Case study: the reorganisation and downsizing of the PCM Landelijke Dagbladen library (Wil Roestenburg, Head Information & Documentation, PCM Landelijke Dagbladen, NL) * Transforming and downsizing corporate libraries (Frank Lekanne Deprez, Director, ZeroSpace Advies B.V., NL) * Workshop presentations by participants (Boyd Hendriks, Managing director, Informationland, NL/UK) * Optional Tour of the Tilburg University library Website http://www.ticer.nl/04roi/ Registration, via http://www.ticer.nl/form/form04.htm. More information can be found on the Ticer website, via http://www.ticer.nl/plans.htm. Other courses given in 2004 * The Digital Library and e-Publishing for Science, Technology, and Medicine (4.5 days) CERN, Geneva, Switzerland, 13-18 June 2004 * Electronic Resources and Electronic Publishing (3 days) Tilburg University, the Netherlands, 10-13 August 2004 * Library Strategy and Key Issues for the Future (2 days) Tilburg University, the Netherlands, 15-17 August 2004 * Change: Making it Happen in your Library (3 days) Tilburg University, the Netherlands, 17-20 August 2004 Contact Ticer B.V. Ms Anja Huijben and Ms Esther Bruls P.O. Box 4191 5004 JD Tilburg The Netherlands T. +31 - 13 - 466 8310 F. +31 - 13 - 466 8383 E. [log in to unmask] URL http://www.ticer.nl/