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At UCN we have adopted a policy of charging the full fee for cancellations made less than 24 hours in advance - as for 1:1 dyslexia support. This forms part of the contractual agreement with the student. We inform students that they may be personally responsible for paying this cancellation fee, as the NHS Student Grants Unit and many LEAs and are getting a lot stricter about cancellations. If the student can provide evidence of 'mitigating circumstances' (e.g. medical evidence) for a late cancellation we would present this with the invoice to the funding agency, which would, hopefully, agree to pay. Clare Davies Student Services University College Northampton -----Original Message----- From: Val Green [mailto:[log in to unmask]] Sent: 25 May 2004 19:33 To: [log in to unmask] Subject: Re: Different slant on computer training Here at Cheltenham Assessment Centre we provide training both at the students homes and at the centre. We do a fair amount of training with OU students who cannot travel to the centre and at times can live a distance in the Welsh hills. With these students we have used the same system for charging as assessments for the OU, which is £20 an hour travel time, 35p a mile, and £40 an hour for the contact time, usually 2 hours. This often amounts to between £150 -£200. The trainers are employed by us and are salaried at approximately £22K plus mileage rates. Can I take the discussion a bit further and ask what cancellations charges are made particularly at short notice when no other bookings can be made. Val Green Chace 01242 523567