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Peter, If, indeed, they will accept an application on behalf of someone else! Good luck, Sue -----Original Message----- From: Peter Hill [mailto:[log in to unmask]] Sent: 23 June 2004 13:27 To: [log in to unmask] Subject: Fwd: Re: I have a general enquiry Hi I was interested to see that BT have a Disability section on their website, and wondered if their attitudes and practices had changed too. Apparently not - as BT's response to my feedback/query (at bottom of the page) demonstrates. I'd love to know how someone who doesn't have a phone line - and who is unable to leave the house - can get a phone line installed without sacrificing their autonomy by asking someone else to do it for them. Regards Peter Hill -------- Original Message -------- Subject: Re: I have a general enquiry Date: Wed, 23 Jun 2004 11:14:25 +0100 (BST) From: [log in to unmask] <[log in to unmask]> To: Peter Hill <[log in to unmask]> Dear Mr Hill Thank you for your e-mail about an application for service. Please accept my apologies for the delay in replying to you and for any inconvenience this may have caused. Unfortunately there is no application form that can be sent and BT Shops no longer deal with applications for service. An application can be completed on line at www.bt.com. If you have any further queries please reply to this email. Alternatively, if you wish to contact BT by telephone, please visit www.bt.com/feedback/feedback.jsp and click on the contact us 'by phone' link to obtain the correct number to dial. Thank you for contacting BT. Yours sincerely, Linda Moore BT Customer Contact Centre Ref; 1436230 Original Message Follows: ------------------------ Feedback Customer Selection: Not listed Feedback from Mr Peter Hill (contact number 01905 391547 ) Telephone Number: Account Number: Email Address: [log in to unmask] Customer Comments : I have a friend who is disabled and housebound. Are you able to provide an application form for a telephone line - as she is unable to apply for line by phone and unable to get to her local BT shop. Please send the form to me: Peter Hill (Address deleted) End of Form Data -- Peter Hill Dyslexia Consultancy and Resources 01905 391547 [log in to unmask] www.study-pro.com