It's Friday afternoon - I was out at the shops at lunch-time and got
slightly annoyed...
I was returning goods to Next and cheerfully got asked for my postcode
which the assistant was about to enter via till. Sad, neurotic person
that I am, I declined to give that information and was told "it is
company policy". I pointed out that it wasn't actually necessary and the
assistant went and got the supervisor. The supervisor happily skipped
the address entry routine on the till, printed the credit note and asked
if I was prepared to give my name. I declined and she gave me my money
with a smile.
This suggests several things to me (other than how awkward I can be).
Firstly, Next's policy obviously takes some kind of account of consent
although no-one seemed to be interested in telling me why they wanted
it. Secondly, they don't actually need the information anyway since they
processed the transaction without it. Thirdly, what on earth do they
want to collect the information for in the first place - I can only
think of reasons that seem mildly sinister....!
Any thoughts ?
Donald
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