From time to time I lodge an official complaint with the UKIC. Who,
according to the signature on the letter I just received should now be
called "TICO"
I suspect they are not gearing up properly for directive 2002/58/EC and the
increased volume of complaints it is creating. In fact my recent ones have
both been under that directive and have been to do with SPAM SMS messages.
Interestingly the latest ones have both been by major mobile phone service
providers.
The TICO(!) letter includes the brilliant paragraph: "I should point out
that we do have an amount of correspondence awaiting allocation. We will,
however, make every effort to give you a substantive response as soon as
possible."
Now *we* have legally binding timeframes to respond under the legislation.
Odd, is it not, that they do not seem to have similar requirements to
respond to the public who complain.
I wonder: Would not an online complaint form, with ticket numbers and a
database showing progress be the way to go here, and save the taxpayer a
load of cash?
Tim Trent - Consultant
Direct: +44(0)1344 392644 Mobile:+44(0)7710 126618
email: [log in to unmask]
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Marketing Improvement Limited, Abbey House, Grenville Place, Bracknell,
United Kingdom, RG12 1BP <blocked::http://www.marketingimprovement.com/>
http://www.marketingimprovement.com
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