Could you not just say (after individuals have opted in to messages. "This
is a recorded message from Trumpton Library. The book your ordered is now
available/the books you have are now overdue, thank you."
No names, no titles.
Simon Howarth.
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Paul Dodgson
Sent: 15 November 2004 15:04
To: [log in to unmask]
Subject: [data-protection] Pro-active Services
Sorry about the title!
Our Library Services wanted a view on a potential a new service, I thought I
would share my views on their proposal.
The Proposal
To develop and automated telephone dialling solution which would inform
library users when a book is overdue or when a reserved item has become
available.
My Response
If johnny has reserved the Karma Sutra and his mummy does'nt know (no
offence intended by the presumptions, merely role play) and gets an
automated phone call saying "The Karma Sutra ordered by JOHNNY is in stock"
she might be a bit peeved (especially if he is just 9). You get the drift,
it could be mummy wanting a "Get Divorced Quick " guide.
Library Services are now considering opt-in, this has similar problems.
Who picks up the phone, answering machine messages etc. Lets not get into
purposes for processing etc, common sense should have been enough.
More importantly is my concern that they did not get to this conclusion
themselves (more training me thinks!)
Anyway, the main reason for this mail, can anyone enlighten me re the
telecoms regs in this regard and is there anything else you would wish to
add.
Does anyone anywhere operate such a service? and how did you deal with this
issue? My guess is password protected access on receipt of the call blah
blah blah
Regards
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