Cindy,
Take a look at Outlaw's web site (out-law.com), Chris Pounder has written a
very interesting little piece on the subject of offshoring.
I think the only way long term, for people to stop their details going
offshore is to move bank accounts. So far my limited experience of Indian
call centres has been good, but I am loosing count of the number of
disillusioned people I come across, who have had trouble trying to speak
with offshore centres. If one single thing is going to bring an awareness of
DP to the public, this *could* be it, regardless of the outcome.
I believe that offshoring has its uses, but personally I think the movement
of call centres is a mistake. I truly believe that there will be a backlash
from the public over this in the future. However my views have nothing to
with DP and more to do with good customer services, the perception of the
public and the "easy way out" management takes when trying to reduce costs
and build profit, which is often an exercise in short-sightedness.
Take a look at Chris's article.
Simon.
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Cindy Paul
Sent: 29 October 2004 09:05
To: [log in to unmask]
Subject: [data-protection] Union challenge to Lloyds TSB use of India
Hi
Does anyone know how this is progressing? Has a date been set for a court
case? Do we expect it to actually be challenged at that level?
This is a 'hot topic' for my organisation and we are interested on the
potential impact on our policy in this area.
Best wishes
Cindy Paul
Data Protection Manager
AXA Sun Life
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