>As far as I can see it is almost certainly a breach of the
Telecommunications (Lawful >Business Practice) (Interception of
Communications) Regulations 2000 (SI 2000 NO. 2699) >to record a telephone
call for training purposes without the consent of both parties.
Isn't it the case that this message achieves that consent? The employee has
consented because it's part of their job. The customer has the option to
hang up or "consent" and carry on with the call. However, depending on how
much of an alternative the customer has to dealing with that organisation,
that might not really be an option at all.
Regards,
Graham
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
All archives of messages are stored permanently and are
available to the world wide web community at large at
http://www.jiscmail.ac.uk/lists/data-protection.html
If you wish to leave this list please send the command
leave data-protection to [log in to unmask]
All user commands can be found at : -
http://www.jiscmail.ac.uk/help/commandref.htm
(all commands go to [log in to unmask] not the list please)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
