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This is on behalf of a colleague of mine. He reports a problem downloading a course cartridge and in his own words... "I have recently tried downloading a course cartridge into Blackboard (5.5.1) which is a full course that has been purchased from Pearson publishers. I created a new course in Blackboard 5.5 and entered the Instructor download key. At this point after submitting, a message was received stating something along the lines of the cartridge is now downloading and may take a few minutes up to several hours to download. A week later and the Blackboard course is still empty. Is there a setting somewhere to enable this or could it be something like a firewall issue stopping it being downloaded? There are now 200 students who have paid to access this material and so you can appreciate the urgency with which we need to resolve this issue." Any comments / ideas welcomed... ---------------------------------------------- Gary Clay Learning Development Manager Information Services Telephone 01785 35 3648 e-mail [log in to unmask] The information in this email is confidential and is intended solely for the addressee. Access to this email by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, except for the purpose of delivery to the addressee, is prohibited and may be unlawful. Kindly notify the sender and delete the message and any attachment from your computer.