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Don’t forget to come to the RSS Quality Forum on Thursday 20th May 2004 On ‘Predictive Performance Measures’ at RSS, 12 Errol Street, near Barbican tube station London from 3 to 5pm. The speakers are Mark Wilcox and Stephen Mason of Cranfield Business School. Everyone is welcome to attend and join in the discussion. Any queries, email: [log in to unmask] Chair of Quality Improvement Section Dr Shirley Coleman Director of ISRU, University of Newcastle President elect of ENBIS