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I am investigating a future requirement to sell a range of traditional publications but also digital images online and the question of Distance selling legislation raised its ugly head. I have found some useful information on the DTI website at http://www.dti.gov.uk/ccp/topics1/ecomm.htm but wondered whether those with existing e-commerce systems had had any issues over this or a rough estimate of the percentage of 'returns'? I am especially thinking about online delivery of a digital image (eg a page from the 1901 Census) - where the transaction is immediate but technically the user has 7 days to cancel the 'contract' with the supplier then having to refund the consumer within 30 days. Theoretically a user can order a page, pay for it, read it, print it etc and then decide they do not want it and demand a refund. This is the same as buying a suit wearing it for a wedding and then returning it. The legislation does allow for such cases where the service is delivered before the 7 days begin but requires clearly informing the user that they do not have a right to cancel for these services. If anybody has taken such an approach could they point me in the right direction for examples of wording / phrasing etc. I will update the list with a summary of replies received off-list. best wishes Simon Simon Wilson Project Manager, Mersey Gateway Project Liverpool Libraries and Information Services Central Library, William Brown Street, Liverpool, L3 8EW Tel. 0151 233 5819 Fax. 0151 233 5824 Email [log in to unmask] Liverpool, European Capital of Culture 2008 http://www.mersey-gateway.org ********************************************************************** Liverpool City Council Legal Disclaimer This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. Please note that this email message has been checked for the presence of computer viruses. **********************************************************************