We are trying to broaden our choice of easily available Portuguese weekly newspapers. Would appreciate any suggestions re titles, costs and suppliers' contact details. Many thanks John Thompson Team Librarian Economic Development Norfolk County Library & Information Service -----Original Message----- From: Automatic digest processor [mailto:[log in to unmask]] Sent: 05 December 2003 00:00 To: Recipients of LIS-PUB-LIBS digests Subject: LIS-PUB-LIBS Digest - 3 Dec 2003 to 4 Dec 2003 (#2003-240) There are 7 messages totalling 416 lines in this issue. Topics of the day: 1. MARC21 Training 2. Customer Care - Policy and Method 3. visually impaired users of electronic information services (2) 4. Periodicals Database 5. PN facilities used in connection with murder appeal 6. Marketing Consultants ---------------------------------------------------------------------- Date: Thu, 4 Dec 2003 01:22:17 -0000 From: I Ledsham <[log in to unmask]> Subject: MARC21 Training There are still places available on Allegro Training's next MARC21 Training Day. This course can also be run on an in-house basis. So if you are gearing up to change to MARC21 contact us for a quote on an in-house basis. MARC21: An Introduction What is covered? At the end of the day delegates will be familiar with the provisions of MARC21 be aware of those areas that differ from UKMARC have practised the application of MARC21 to real examples have considered the implications of changing to MARC21 Who should attend? Staff cataloguing all types of library materials using MARC21 coding Staff migrating to MARC21 from UKMARC Staff preparing for implementation of MARC21 within their system When & Where? Venue:Bloomsbury Square Training Centre, London Date: Wednesday 7 January 2004 Cost: =A3200 Time: 9.30-4.30 To reserve a place on this course please e-mail [log in to unmask] with the following details Course to be attended Delegate name Address tel/Fax/e-mail Invoice address (if different) Order no. (if required) Any special requiremets (dietary etc) Important note Once a firm booking has been confirmed any cancellations will be subject to the following terms Cancellation up to 14 days before the course80%refund Cancellation between 7 &14 days before the course 50% refund Cancellation less than 7 days before the couseNo refund ************************* Ian Ledsham Allegro Training 1 North End Farm Cottages Cheriton Alresford SO24 0PW England T/F: (+44) (0) 19 62 77 17 19 e-mail: [log in to unmask] ------------------------------ Date: Thu, 4 Dec 2003 01:22:18 -0000 From: I Ledsham <[log in to unmask]> Subject: Customer Care - Policy and Method Customer Care - Policy and Method This new Allegro Training course will be run in Leeds in eraly February. More details from the address below In today=92s client-focused business and public service environment, competitive edge comes from excellent service quality and customer relationships. * This course gives practical ideas on a team-work approach to creating loyalty and brand awareness through excellent customer care. * It gives opportunities to consider and practise appropriate, safe and efficient behaviours for high-quality customer care. By the end of the day delegates will have * Explored the effect of negative and positive staff attitudes on clients * Examined how to use team- building to create positive staff attitudes * Learned how to produce =93models=94 to guide staff in their approach t= o clients * Considered how to monitor and maintain improvements in customer care Date: Thursday 18 December Venue: Bloomsbury Square Training Centre, London Cost: =A3200 Date: Tuesday 3 February Venue: Leeds Cost: =A3200 To reserve a place on this course please e-mail [log in to unmask] or mail or fax post an application to the address below with the following details Delegate name Institution Address, tel.no, fax. no, e-mail Invoice address (if different) Order no. (if required) Any special dietary requirements Important note Once a firm booking has been confirmed any cancellations will be subject to the following terms Cancellation up to 14 days before the course 80% refund Cancellation between 7 &14 days before the course 50% refund Cancellation less than 7 days before the couse No refund ************************* Ian Ledsham Allegro Training 1 North End Farm Cottages Cheriton Alresford SO24 0PW England T/F: (+44) (0) 19 62 77 17 19 e-mail: [log in to unmask] ------------------------------ Date: Thu, 4 Dec 2003 08:43:18 -0000 From: Andrew Lewis <[log in to unmask]> Subject: visually impaired users of electronic information services Dear List, I am conducting a research project which will survey visually impaired users' views, and experiences of, using electronic information services provided by public libraries. The gist of this is to ask actual visually impaired users about what they find when using e-services, to inform decision making in libraries. This will cover awareness, usability, barriers and so on. For this I require people willing to answer questions about their experiences. This will happen from January 2004. This research is part of my MSc Library and Information Studies at Robert Gordon University. I am aware that many of my library colleagues have set up visually impaired customer groups and support services, both general, and specifically ICT based. At this stage I would be very grateful for contact details of any such groups, so that I may invite them to participate in my study. If you can help, please return this e-mail with as many of the following details completed: Name of library service For member of staff responsible for co-ordinating VIP activity, groups, centres etc: Contact Name Job title Contact e-mail address Contact telephone number Regards Andrew Lewis e-Services Officer Library and Information Services Royal Borough of Windsor and Maidenhead 01628 796 592 mailto:[log in to unmask] www.rbwm.gov.uk/libraries ********************************************************************** This e-mail is confidential and is intended only for the person(s) named above. If you are not the intended addressee it is requested that you do not copy, distribute or rely on the information contained within the e-mail, as such action may be unlawful. If it has reached you by mistake then please call 01628 798888 to let us know or notify us by e-mail and then delete the message. Thank you for your help http://www.rbwm.gov.uk ********************************************************************** ------------------------------ Date: Thu, 4 Dec 2003 09:22:38 +0000 From: Sally Maynard <[log in to unmask]> Subject: Re: visually impaired users of electronic information services Dear Andrew Are you aware of the research project completed here in LISU as part of the "Share the Vision" initiative? I think you might find it useful in your own research. Carried out during 2000-01, the project complemented LISU's earlier survey of public library provision for visually impaired people. A national survey was carried out, examining visually impaired people's perceptions, opinions and activities regarding the relevant information and library services that are available. The results, based on an extensive series of interviews with visually impaired people, identify information and service needs and preferences as well as factors that hinder equality of access to information. A full report entitled "Out of sight but not out of mind" was published both electronically and in large print in November 2001. It is available to download (in various formats) from the LISU website at: http://www.lboro.ac.uk/departments/dis/lisu/public.html#stv2 Best regards Sally Maynard -- ******************************************************* Dr Sally Maynard Research Associate LISU Loughborough University Loughborough Leicestershire LE11 3TU ******************************************************* E-mail: [log in to unmask] Tel: +44 (0)1509 222179 Fax: +44 (0)1509 223072 http://www.lboro.ac.uk/departments/dis/lisu/lisuhp.html ------------------------------ Date: Thu, 4 Dec 2003 11:52:47 -0000 From: "Lightowlers, Michael" <[log in to unmask]> Subject: Periodicals Database This message is in MIME format. Since your mail reader does not understand this format, some or all of this message may not be legible. ------_=_NextPart_001_01C3BA5D.22F71990 Content-Type: text/plain; charset="iso-8859-1" ********************************************************************** WESTMINSTER CITY COUNCIL Please refer to the disclaimer beneath this message ********************************************************************** We in Westminster have looked at proprietary periodicals management systems in the past and generally discounted them as not producing good value. Our manual Roneo system is now creaking badly and is in need of a replacement system, which I can't help feeling ought to be electronic. Has any authority had any success with devising their own Access/SQL solution? Michael Lightowlers Information Service Librarian Marylebone Library Email: [log in to unmask] Phone: 020 7641 1031 Fax: 020 7641 1028 ********************************************************************** Westminster City Council switchboard: +44 20 7641 6000 ********************************************************************** This E-Mail may contain information which is privileged, confidential and protected from disclosure. If you are not the intended recipient of this E-mail or any part of it, please telephone Westminster City Council immediately on receipt. You should not disclose the contents to any other person or take copies. ********************************************************************** ------_=_NextPart_001_01C3BA5D.22F71990 Content-Type: text/html; charset="iso-8859-1" <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1"> <META content="MSHTML 5.50.4807.2300" name=GENERATOR></HEAD> <BODY><CODE><FONT SIZE=3>**********************************************************************<BR> WESTMINSTER CITY COUNCIL<BR> Please refer to the disclaimer beneath this message<BR> **********************************************************************<BR> <BR> </FONT></CODE> <DIV><SPAN class=351533011-04122003><FONT size=2>We in Westminster have looked at proprietary periodicals management systems in the past and generally discounted them as not producing good value. Our manual Roneo system is now creaking badly and is in need of a replacement system, which I can't help feeling ought to be electronic.</FONT></SPAN></DIV> <DIV><SPAN class=351533011-04122003><FONT size=2></FONT></SPAN> </DIV> <DIV><SPAN class=351533011-04122003><FONT size=2>Has any authority had any success with devising their own Access/SQL solution?</FONT></SPAN></DIV> <P><FONT size=2>Michael Lightowlers</FONT> <BR><FONT size=2>Information</FONT> <FONT size=2>Service</FONT><FONT size=2> Librarian</FONT> <BR><FONT size=2>Marylebone Library</FONT> <BR><FONT size=2>Email: [log in to unmask]</FONT> <BR><FONT size=2>Phone: 020 7641 1031</FONT> <BR><FONT size=2>Fax: 020 7641 1028</FONT> </P> <DIV> </DIV><CODE><FONT SIZE=3><BR> <BR> **********************************************************************<BR> Westminster City Council switchboard: <BR> +44 20 7641 6000<BR> **********************************************************************<BR> This E-Mail may contain information which is <BR> privileged, confidential and protected from <BR> disclosure. If you are not the intended recipient <BR> of this E-mail or any part of it, please telephone <BR> Westminster City Council immediately on receipt.<BR> You should not disclose the contents to any other <BR> person or take copies.<BR> **********************************************************************<BR> </FONT></CODE> </BODY></HTML> ------_=_NextPart_001_01C3BA5D.22F71990-- ------------------------------ Date: Thu, 4 Dec 2003 13:19:29 -0000 From: "Goddard, Chris (LIFELONG LEARNING)" <[log in to unmask]> Subject: PN facilities used in connection with murder appeal Here in Plymouth we've just forged a new partnership with the Devon and Cornwall Police. It's come about as a result of the particularly nasty murder of an elderly woman at the main bus station in October. As part of out PN logging on procedure, users have to go past a page which replicates the D&C Police Murder Appeal poster. The aim was to get the attention of students who use the Central Library PN facilities who might have been in the bus station around the time of the murder. It's seems to be a good example of communicating with a target group through an innovative channel. There has been considerable press interest in the initiative, with local TV coverage planned for this evening, a radio interview with library staff broadcast this afternoon, and newspaper coverage. In all of this, we're stressing the availability of the PN facilities nationally as well as locally. The page concerned forms part of the Plymouth and Cornwall cyberLibrary (www.cyberlibrary.org.uk) which is nearing the end of its first stage of development (the next stage is to move it from its temporary home into the new corporate CMS). It's the result of another partnership, this time between the library services in Plymouth and Cornwall. Chris -- Chris Goddard Resources & Information Manager Plymouth Library Services Tel/fax: (01752) 305900 Visit us on the Web: www.plymouthlibraries.info ------------------------------ Date: Thu, 4 Dec 2003 16:18:01 +0000 From: Phil Adams <[log in to unmask]> Subject: Marketing Consultants Does anyone have any recommendations with regard to this subject? Our marketing team are looking for a consultant to prepare a Strategy Plan as opposed to design elements. ------------------------------ End of LIS-PUB-LIBS Digest - 3 Dec 2003 to 4 Dec 2003 (#2003-240) ***************************************************************** The information contained in this email is intended only for the person or organization to which it is addressed. If you have received it by mistake, please disregard and notify the sender immediately. Unauthorized disclosure or use of such information may be a breach of legislation or confidentiality and may be legally privileged. Emails sent from and received by Members and employees of Norfolk County Council may be monitored. Unless this email relates to Norfolk County Council business it will be regarded by the Council as personal and will not be authorized by or sent on behalf of the Council. The sender will have sole responsibility for any legal actions or disputes that may arise.