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The first part of Allegro Training's popular Library Assistant Training course will be run in London in January and in Exeter in March Enquiry Skills & People Matters Enquiry Skills A course to help you answer reference enquiries with the minimum of fuss. We take you through handling the reference interview, to a survey of Quick Reference sources, a look at subject guides and where you go from there, with practical examples and exercises. * Finding out what’s really needed * Quick Reference Sources * Subject guides and Encyclopaedias * Moving the enquiry on People Matters This module looks at relationships at work and how to handle them in a way which ensures you and those around you perform effectively, efficiently and happily together * Working in a team * All-round communication * Helping the customer * Emotions and conflict When & Where Venue: Bloomsbury Square Training Centre, London Date: Wednesday 21 January Venue: Exeter (venue tbc) Date: Tuesday 30 March Cost: £200 How to book To reserve a place on this course please e-mail [log in to unmask] with the following details Course to be attended Delegate name Address tel/Fax/e-mail Invoice address (if different) Order no. (if required) Any special requirements (dietary etc) Important note Once a firm booking has been confirmed any cancellations will be subject to the following terms Cancellation up to 14 days before the course 80% refund Cancellation between 7 &14 days before the course 50% refund Cancellation less than 7 days before the couse No refund ************************* Ian Ledsham Allegro Training 1 North End Farm Cottages Cheriton Alresford SO24 0PW England T/F: (+44) (0) 19 62 77 17 19 e-mail: [log in to unmask]