Allegro Training's course Enquiry
Skills & People Matters - providing
an introduction to necessary information worker skills to help develop
non-professional staff - will be held in Birmingham in late September.
What do the two modules cover?
Enquiry Skills
A course to help you answer reference
enquiries with the minimum of
fuss. We take you through handling the reference interview, to a
survey of Quick Reference sources, a look at subject guides and where
you go from there, with practical examples and exercises.
Finding out what’s really needed
Quick Reference Sources
Subject guides and Encyclopaedias
Moving the enquiry on
People Matters
This module looks at relationships
at work and how to handle them in a
way which ensures you and those around you perform effectively,
efficiently and happily together
Working in a team
All-round communication
Helping the customer
Emotions and conflict
Time management
Who should attend?
The courses are for people working
in any kind of library. They provide
practical, task-based learning opportunities which will help participants
be more efficient, effective and enthusiastic at work. They will broaden
and enhance library assistants’ skills. The course materials provided
will allow review and reassessment of the learning over time in the
workplace.
When & Where
Venue: Birmingham
Date: Wednesday
24 September
Cost: £200
Time: 9.30am-4.30pm
How to book
To reserve a place on this course
please e-mail
[log in to unmask] or fax or mail the address below
with the following details
Course to be attended
Delegate name
Address
tel/Fax/e-mail
Invoice address (if different)
Order no. (if required)
Any special requiremets (dietary etc)
Important note
Once a firm booking has been
confirmed any cancellations will be subject to the following
terms
Cancellation up to 14 days
before the course80% refund
Cancellation between 7 &14
days before the course50% refund
Cancellation less than 7 days
before the couseNo refund
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Ian Ledsham
Allegro Training
1 North End Farm Cottages
Cheriton
Alresford SO24 0PW
England
T/F: (+44) (0) 19 62 77 17 19