Allegro Training has developed a suite of training courses to help develop non-professional staff and to providean introduction to necessary information worker skills. The two modulse covering Enquiry Skills & People Matters (offered as a singel day course) will be offered in the following venues during the Autumn Birmingham - September 24 Dublin - November 4 Places are limited on each day and will be allocated on a first-come, first-serve basis. What do they cover? Enquiry Skills A course to help you answer reference enquiries with the minimum of fuss. We take you through handling the reference interview, to a survey of Quick Reference sources, a look at subject guides and where you go from there, with practical examples and exercises. Finding out what’s really needed Quick Reference Sources Subject guides and Encyclopaedias Moving the enquiry on People Matters This module looks at relationships at work and how to handle them in a way which ensures you and those around you perform effectively, efficiently and happily together Working in a team All-round communication Helping the customer Emotions and conflict Time management Who should attend? The courses are for people working in any kind of library. They provide practical, task-based learning opportunities which will help participants be more efficient, effective and enthusiastic at work. They will broaden and enhance library assistants’ skills. The course materials provided will allow review and reassessment of the learning over time in the workplace. When & Where Venue: Birmingham Date: Wednesday 24 September Venue: Dublin Date: Tuesday 4 November Cost: £200 each day (Please enquire for Euro rate) Time: 9.30am-4.30pm How to book To reserve a place on this course please e-mail [log in to unmask] with the following details Course to be attended Delegate name Address tel/Fax/e-mail Invoice address (if different) Order no. (if required) Any special requiremets (dietary etc) Important note Once a firm booking has been confirmed any cancellations will be subject to the following terms Cancellation up to 14 days before the course80% refund Cancellation between 7 &14 days before the course50% refund Cancellation less than 7 days before the couseNo refund ************************* Ian Ledsham Allegro Training 1 North End Farm Cottages Cheriton Alresford SO24 0PW England T/F: (+44) (0) 19 62 77 17 19 e-mail: [log in to unmask]