There are still places available on the Allegro Training library assistant
training course at University College Galway on 23 June 2003
What does it cover?
The first two modules cover reference work and inter-personal skills
1 Enquiry Skills (Morning Session)
A course to help you answer reference enquiries with the minimum
of fuss. We take you through handling the reference interview, to a
survey of Quick Reference sources, a look at subject guides and
where ou go from there, with practical examples and
exercises.
* Finding out what’s really needed
* Quick Reference Sources
* Subject guides and Encyclopaedias
* Moving the enquiry on
2 People Matters (Afternoon Session)
This module looks at relationships at work and how to handle
them in a way which ensures you and those around you perform
effectively, efficiently and happily together
* Working in a team
* All-round communication
* Helping the customer
* Emotions and conflict
* Time management
Who should attend?
The courses are for people working in any kind of library.
They provide practical, task-based learning opportunities
which will help participants be more efficient, effective and
enthusiastic at work. The course materials provided will
allow review and reassessment of the learning over time in
the workplace.
When and Where?
Venue: University College Galway
Date: Monday 23 June 2003
Cost: €300 for the day (incl lunch, tea/coffee)
Time: 9.30-4.30
To reserve a place on this course please e-mail
[log in to unmask] or fax the number below with the
following details
Course to be attended
Delegate name
Address
tel/Fax/e-mail
Invoice address (if different)
Order no. (if required)
Any special requirements (dietary etc)
*************************
Ian Ledsham
Allegro Training
1 North End Farm Cottages
Cheriton
Alresford SO24 0PW
England
T/F: (+44) (0) 19 62 77 17 19
e-mail: [log in to unmask]
