The first two modules in our training
and development course for
Library Assistants, Stepping Forward
are being run in Leeds on 29
April
What do they cover?
1 Enquiry
Skills (Morning Session)
A course to help
you answer reference enquiries with the
minimum
of fuss. We take
you through handling the reference interview,
to
a survey
of Quick Reference sources, a look at subject guides
and
where you
go from there, with practical examples and exercises.
* Finding out what’s
really needed
* Quick Reference Sources
* Subject guides and Encyclopaedias
* Moving the enquiry on
2 People
Matters (Afternoon Session)
This module looks
at relationships at work and how to handle
them
in a way which
ensures you and those around you perform
effectively, efficiently
and happily together
* Working in a team
* All-round communication
* Helping the customer
* Emotions and conflict
* Time management
Who should attend?
Library assistants at all levels who
wish to develop and enhance
their skills in these areas
Where and when?
Venue: Weetwood Hall Conference
Centre, Leeds
Date: Tuesday
29 April
Cost: GBP 200
for the full day
(incl tea, coffee and lunch)
Time: 9.30-4.45
For details of discounts for three
or more delegates please contact
us.
How to book
For more information or to reserve
a place on this course please
Course to be attended
Delegate name
Address
tel/Fax/e-mail
Invoice address (if different)
Order no. (if required)
Any special requirements (dietary
etc)
*************************
Ian Ledsham
Allegro Training
1 North End Farm Cottages
Cheriton
Alresford SO24 0PW
England
T/F: (+44) (0) 19 62 77 17 19
