The first two modules in our training and development course for
Library Assistants, Stepping Forward are being run in Leeds on 29
April
What do they cover?
1 Enquiry Skills (Morning Session)
A course to help you answer reference enquiries with the
minimum
of fuss. We take you through handling the reference interview,
to
a survey of Quick Reference sources, a look at subject guides
and
where you go from there, with practical examples and exercises.
* Finding out what’s really needed
* Quick Reference Sources
* Subject guides and Encyclopaedias
* Moving the enquiry on
2 People Matters (Afternoon Session)
This module looks at relationships at work and how to handle
them
in a way which ensures you and those around you perform
effectively, efficiently and happily together
* Working in a team
* All-round communication
* Helping the customer
* Emotions and conflict
* Time management
Who should attend?
Library assistants at all levels who wish to develop and enhance
their skills in these areas
Where and when?
Venue: Weetwood Hall Conference Centre, Leeds
Date: Tuesday 29 April
Cost: GBP 200 for the full day
(incl tea, coffee and lunch)
Time: 9.30-4.45
For details of discounts for three or more delegates please contact
us.
How to book
For more information or to reserve a place on this course please
e-mail [log in to unmask] with the following details
Course to be attended
Delegate name
Address
tel/Fax/e-mail
Invoice address (if different)
Order no. (if required)
Any special requirements (dietary etc)
*************************
Ian Ledsham
Allegro Training
1 North End Farm Cottages
Cheriton
Alresford SO24 0PW
England
T/F: (+44) (0) 19 62 77 17 19
e-mail: [log in to unmask]
