Dear Colleagues, Further to the debate about running Learndirect DC-ROMs and online courses in libraries, I have received this message from Helen Milner at Ufi which she asked be forwarded to the list. I think you will find it illuminating Lucy, Luton Libraries Tel: 01582 547439 A colleague has picked up your email to the Libraries email discussion group. Thank you for escalating the learndirect implementation issues facing Luton library and the People's Network in general. Ufi ICT are currently in discussion with a Cambridgeshire node of the People's Network and can provide this update: a.. The People's Network operate a locked down PC desktop infrastructure within libraries to ensure that public users have no access to the PC's operating system. b.. A few learndirect ONline courses and most learndirect OFFline courses require some read/write/delete access to the client PC's operating system. c.. The People's Network are requesting a specific technical implementation guide per course title, detailing every client Operating System file location required during each learning session, to allow pre-emptive PC configuration. d.. Ufi ICT and Commissioning are working together to deliver this level of technical detail per course title. Additionally, ongoing discussions with the People's Network in Cambridgeshire has revealed that their IT staff find it very difficult to respond to adhoc PC configuration requests. To try and alleviate this Ufi ICT have advised them to try and implement course batches over structured time periods, ie. Do not try to offer the entire portfolio all the time, just offer those that are manageable within existing resources. As you will be aware, Ufi are working towards streamlining the learndirect course portfolio as well as increasing the proportion of online materials, which should also help with the implementation issues faced by PN. We will supplement this work by analysing the range of course titles that PN wish to offer via their infrastructure, and provide guidance on those titles that require limited specialist support, thereby reducing the implementation burden within their existing resources. This exercise could also provide a useful framework for the emerging UK Online requirement, should the LSC release funding for learndirect learning via this route. I hope this is useful information. If you have any further queries I am sure that the Ufi/learndirect staff in our Eastern Regional Office, led by Sue Betts (email: [log in to unmask]), would be happy to help and refer any queries to those with the most knowledge here at Ufi. Best wishes, Helen Helen Milner Director of Distributed Learning & Operations Ufi Ltd Tel: 0114 291 5200 Mobile: 07901716146 Email: [log in to unmask] IMPORTANT: This message, together with any associated files or any other material attached to it, is a confidential communication and is intended only for the use of the Individual(s) or Body to whom it is addressed. It may be subject to legal privilege or may contain information which is confidential in nature, is subject to Copyright or may constitute a Trade Secret. It is intended solely for the person it is addressed. If you are not the intended recipient please notify the sender at: Luton Borough Council Town Hall, Luton LU1 2BQ England as soon as possible, by telephone on Luton (01582) 546000 or by using the reply facility in your e-mail software and delete the message from your system. website: http://www.luton.gov.uk