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For more details or to make a booking, please follow the link below or call the training team on 020 7251 5522.
Managing the enquiry service: aspects of excellence
Speakers: Beryl Morris, Keith Bonson
Date: 12 March 2003
Enquiry services are necessarily complex. Managers have to balance the skills of staff, the needs of customers, the call of management objectives and the reality of the day-to-day service delivery. This intensive one day workshop delivers practical outcomes for managers.
Fee: £295.00 + VAT (£346.63)
http://www.tfpl.com/training/coursedisplay/coursedisplay.cfm?linkid=tr384
Laura King
Training Manager
email: [log in to unmask]
web: http://www.tfpl.com