For more details or to make a booking, please follow the link below or call the training team on 020 7251 5522. Managing the enquiry service: aspects of excellence Speakers: Beryl Morris, Keith Bonson Date: 12 March 2003 Enquiry services are necessarily complex. Managers have to balance the skills of staff, the needs of customers, the call of management objectives and the reality of the day-to-day service delivery. This intensive one day workshop delivers practical outcomes for managers. Fee: £295.00 + VAT (£346.63) http://www.tfpl.com/training/coursedisplay/coursedisplay.cfm?linkid=tr384 <http://www.tfpl.com/training/coursedisplay/coursedisplay.cfm?linkid=tr384> Laura King Training Manager email: [log in to unmask] web: http://www.tfpl.com <http://www.tfpl.com> UK TFPL Ltd 17-18 Britton Street, LONDON, EC1M 5TL Tel + 44 (0)20 7251 5522 Fax + 44 (0)20 7251 8318 USA TFPL Inc, email: [log in to unmask] Tel +1 212 269 4666 Fax +1 212 269 2777 ________________________________________________________________________ Confidentiality Notice This message may contain information and/or attachments private and confidential to TFPL. It is intended for the addressee(s) only. Any information contained herein is not to be passed to any third party. If you are not an addressee, any disclosure or copying of the contents of this e-mail or any action taken (or not taken) in reliance on it is unauthorised and may be unlawful. If you are not an addressee, please inform the sender immediately. ________________________________________________________________________