CALIM/NoWAL course announcements
Apologies for cross posting
There are still places on the following CALIM/NoWAL (Consortium of Academic
Libraries in Manchester/North West Academic Libraries) courses. For further details or
to book a place on a course go to
http://www.calim.ac.uk/traindev/course/courseinfo.asp
As always applicants are welcomed from all sectors and institutions within the library
and information community.
5 March 2003
Follow the sun: the 24 x 7 Helpdesk Service – Salford - cost 15 pounds
Speaker – Jean Sykes
Time – 11.00-12.00
In 2001 Jean got together with IT directors from two Australian universities and the
University of Colorado to create a 7x24 helpdesk for students called Follow the Sun.
This service operates at no cost to the partners, with the 24 hours split into four shifts
of six. It works on the simple principle that helpdesk staff on duty in the four partner
institutions will handle enquiries from users in any of the other three universities during
the six hours assigned to them. The service benefits users from all four places who
are accessing their IT services during unsocial hours when their helpdesks are not
staffed. Jean is interested in investigating whether a similar arrangement could be
devised for library enquiries on a 7x24 basis
25 March 2003
Developing yourself & others – Preston – cost 85 pounds
Tutor – Deborah Dalley
Time – 10.00-16.30
This workshop will give staff the opportunity to explore different strategies for
developing themselves and the staff for whom they are responsible.
COURSE CONTENT:
· Identifying group training needs
- Factors that give rise to training needs
- Methods to identify group needs
· Identifying individual training needs
- The role of appraisal
- Learning needs interviews
· How adults learn
· Learning styles
· Training strategies and plans
· The role of coaching
· Mentoring
· Validating training events
· Transferring learning back to the workplace
· Evaluating the effectiveness of training interventions
28 March 2003
Emotional Intelligence – Crewe – cost 85 pounds
Tutor – Deborah Dalley
Time – 10.00-16.30
Emotional intelligence is the ability to use our understanding of emotions, in ourselves
and others, to deal more effectively with people and problems
COURSE CONTENT:
· Emotional Intelligence questionnaire
· Reading non verbal behaviour
· Active listening
· Reflecting and summarising skills
· Handling our own anger
· Dealing with conflict
· Optimism
· Controlling negative thought
· The art of letting go
Booking for all courses is to be done via the web. See
http://www.calim.ac.uk/traindev/course/useful.htm
If you have any questions please do not hesitate to contact me.
Thank you
Gil
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Gil Young
CALIM/NoWAL Support Officer
Minshull House
Chorlton Street
Manchester
M1 3EU
Phone: 0161 247 6021
Fax: 0161 247 6846
