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Message from Mary Brown- Senior Librarian Operation and Lending Burnley Central Library Public Toilets in Libraries. I am looking for some help, guidance and/or examples of good practice in managing free access to the public toilets in libraries. Our toilets have been regularly vandalised and occasionally used by drug addicts (empty needles etc) in spite of the presence of CCTV cameras outside the toilet areas. We have tried various access options including a token system whereby customers had to go to a counter area for a token if they wished to use the toilet . This would open the door but it became increasingly staff intensive and for some reason many of the tokens were stolen. We have now changed the lighting in the toilets to discourage the use of needles will move the CCTV monitor so that the area is more obviously being watched but has anyone found a control system which is not staff intensive but which may deter the kind of user who wants abuse the facility?