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All Welcome!! - no need to book - just turn up! Come and hear Max Moullin (Sheffield Hallam University) talk on 'Delivering user-focused services and meeting performance targets in health and social care - a dilemma or a challenge?' Monday 16 June, 17.00 - 19.00, London School of Economics, Connaught House Room H101, corner of Aldwych and Houghton Street, tube Holborn or Temple. Directions: www.lse.ac.uk/School/maps/map1.htm Tea, coffee, and biscuits will be served. Abstract Max will talk about the issues surrounding performance measurement and meeting targets in health and social care. He will discuss a number of key areas - including developing a balanced set of measures, meeting targets and delivering user-focused services, and ensuring that targets are introduced in a climate of continuous improvement rather than a blame culture. After the talk there will be an opportunity for questions and also to get participants' views on this controversial topic. Max is a senior lecturer in Operational Research and Operations Management at Sheffield Hallam University and author of the book 'Delivering Excellence in Health and Social Care' published recently by Open University Press ( [ http://www.openup.co.uk/openup/display.asp?isb=0335208886&TAG=&CID ]http://www.openup.co.uk/openup/display.asp?isb=0335208886&TAG=&CID ). He is a Director of South Yorkshire Excellence and a member of the editorial board of the International Journal of Health Care Quality Assurance. ----------------------------------------------------------------------------------- Ann Taket Professor of Primary Health Care Director of MPhil/PhD Research Programmes Faculty of Health (Erlang House) South Bank University 103 Borough Road London SE1 0AA UK tel: +44 (0) 20-7815-8097 fax: +44 (0) 20-7815-8099 please mark fax FAO Prof. Taket email: [log in to unmask]