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James, I have a fairly substantial feedback form in the Learning section of our website. It didn't need to meet the criteria you mentioned, but it has proved very useful in building up demographic information and profiles of the preferences/motivations of our various user groups - this has also been useful to feed into the prioritising of work plans etc. When it was being planned I did look at a number of other institutions feedback facilities, and discovered that they were almost all very simple open text boxes, but I had a clear need for much more detailed, and structured information, so we went for the more comprehensive approach which you'll see on the site. If you have more specific questions I'd be happy to answer them. Jane www.museumoflondon.org.uk/learning -----Original Message----- From: James McGregor [mailto:[log in to unmask]] Sent: 24 March 2003 16:19 To: [log in to unmask] Subject: online web feedback forms Dear All, I wonder if anyone has experience or advice on good practice for on-line web feedback forms? We are currently undertaking Comprehensive Performance Assessment (CPA) reviews for an audit that will happen next year and have therefore, as a part of this, developed a revised set of public survey feedback forms (for use within the gallery) for aspects of the gallery's work, e.g. exhibitions, lectures, workshops etc. We have also identified the need for an online feedback form for the web-site and/or post gallery visit comments. Does anyone have any advice or good examples to look at, preferably in a format that will satisfy CPA guidelines as to accountability for audit purposes? James McGregor Keeper of Fine and Decorative Art Cecil Higgins Art Gallery, Bedford. ______________________________________________________________________ (1) The statements in this message are made by the individual who sent them and do not necessarily represent the views or opinions of Bedford Borough Council (2) Copyright in the e-mail either belongs to Bedford Borough Council or this use has been approved by the copyright holder (3) This e-mail may contain confidential information and may be legally privileged. It is intended only for the person(s) indicated. Do not copy or send it to anyone else or use it in any other way unless you are authorised to do so. To do so is prohibited and may be unlawful. If you receive this e-mail by mistake, please delete it and e-mail a reply to advise sender immediately. (4) We are interested in the views of those we communicate with by email. Please take a few minutes to complete the survey at http://www.opiniontaker.com/survey.asp?ci=26&si=267 ______________________________________________________________________