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> I hope to do an interview with an executive from Divine next week. As > such, I would welcome input on questions you would like to see put to > Divine from anyone on this list, I'd like to know: 1) Why have they discontinued the pay as you go option for the Northern Light Special Collection 2) Why they couldn't be bothered to inform their customers about the closure. 3) Are they going to close down NorthernLight as it is now a complete waste of time. Having heard about the closure from other sources, I was surprised to see that their Special Collection was still searchable. When I carried out a search on the Special Collection I was able to get as far as viewing the results. But when I clicked on "Buy document" it came up with a message telling me that the service was no longer available and thanked me for my patronage over the years!! When I checked "My Accounts", it told me that the account had been closed on January 6th, 2003. It would have been nice if they had bothered to send me an email about it. The free "My Alerts" is no longer available either. I used this to monitor the news and press release database and it was an excellent service for which I would have been prepared to pay. I checked the information about the Enterprise Accounts as well. They say: "We are not accepting any new customers. Thank you for your patronage over the years and we are sorry for any inconvenience. " On top of the Rowecom debacle, this does not look good. Karen ------------------------- Karen Blakeman, RBA Information Services 88 Star Road, Caversham, Berks RG4 5BE, UK Tel:+44 118 947 2256, Mobile: +44 7764 936733 Fax:+44 870 056 8547 Mailto:[log in to unmask] http://www.rba.co.uk/