Dear all,
I was just wondering whether anyone has used a
mystery shopper in their libraries as part of their quality monitoring
activities. If you have, would you be willing to share any thoughts about
it - eg what worked or didn't work, tips etc?
Many thanks,
Sharon
Sharon Dobbins
Knowledge Services Manager
County Durham and Tees
Valley Workforce Development Confederation
Scotswood House
Teesdale
South
Thornaby Place
Thornaby
Stockton-on-Tees
Tel: 01642 352416
Mobile: 07770604530
Fax: 01642
352970