Over the past 9 months Allegro Training has developed a suite of
training courses to help develop non-professional staff and to
provide an introduction to necessary information worker skills. The
course consists of four modules
Enquiry Skills
People Matters
(offered as two modules on one day)
Supply Chain
Information Management
(Offered as two modules on one day)
More information about each module is attached below. These
courses will next be offered in London as follows:
Enquiry Skills/People Matters - Wednesday 4 June
Supply Chain/Information management - Wednesday 2
July
Each one-day course (covering two modules) costs £200 (incl.
lunch). Delegates can undertake either or both days. Each days is
self-contained and does depend on having attended the other day.
What do they cover?
The Supply Chain
This module looks at the supply of requested items, including
books, serials and non-book media. You will learn about the three
main supply lines: buying, borrowing, electronic sources
Understanding and verifying the request
Options for satisfying the request
Electronic sources
Appropriate monitoring systems
Information Management
In this module we examine how users and staff find material in the
library. You will learn the basic principles of cataloguing and
classification and how these can be made to serve the user
understanding catalogue records
AACR, MARC and classification systems
Creating records for basic material
Evaluating the end product
Enquiry Skills
A course to help you answer reference enquiries with the minimum
of fuss. We take you through handling the reference interview, to a
survey of Quick Reference sources, a look at subject guides and
where you go from there, with practical examples and exercises.
Finding out what’s really needed
Quick Reference Sources
Subject guides and Encyclopaedias
Moving the enquiry on
People Matters
This module looks at relationships at work and how to handle them
in a way which ensures you and those around you perform
effectively, efficiently and happily together
Working in a team
All-round communication
Helping the customer
Emotions and conflict
Time management
Who should attend?
The courses are for people working in any kind of library. They
provide practical, task-based learning opportunities which will help
participants be more efficient, effective and enthusiastic at work.
They will broaden and enhance library assistants’ skills. The
course materials provided will allow review and reassessment of
the learning over time in the workplace.
When & Where
Venue: Bloomsbury Square Training Centre, London
Date: Wednesday 4 June; Wednesday 2 July 2003
Cost: £200 each day
Time: 9.30am-4.30pm
How to book
To reserve a place on this course please e-mail
[log in to unmask] with the following details
Course to be attended
Delegate name
Address
tel/Fax/e-mail
Invoice address (if different)
Order no. (if required)
Any special requiremets (dietary etc)
*************************
Ian Ledsham
Allegro Training
1 North End Farm Cottages
Cheriton
Alresford SO24 0PW
England
T/F: (+44) (0) 19 62 77 17 19
e-mail: [log in to unmask]
