Our experience has been identical to Angela's. It took us weeks of phone calls and ever increasing stroppiness to get hold of consignment stickers. Ryan Murphy, our contact was particularly elusive and failed to return several calls. I think it may be a matter of getting hold of someone who knows what they're doing when you phone Customer Services.
Dorothy Atherton
Inter-Library Loans
Boots Library
Nottingham Trent University
Goldsmith St
Nottingham
NG1 5LS
0115 - 848 2889
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-----Original Message-----
From: Angela Faunch [mailto:[log in to unmask]]
Sent: Tuesday, June 03, 2003 4:16 PM
To: [log in to unmask]
Subject: Re: Hays DX
We had a similar problem about 3 months ago. All the other items of
stationery seem to come automatically having been triggered by the use of a
particular number from the pad. However, this doesn't seem to happen with
the consigned labels. I was assured three times that they were on their way
but none arrived. An insistent call to customer services then resulted in
the arrival of a pad of consignment notes when I had quite specifically
asked for the barcoded labels!
I finally got through to a very helpful girl in customer services - I told
her we were having to send everything by Royal Mail (I had long since run
out of labels) and would consider terminating our contract. The labels
then arrived within 3 or 4 days. I think the only way is to get a bit
stroppy! It is a shame, because the actual service we get from our driver
cannot be faulted. It seems that the services at Head Office don't compare.
======================================================
Angela Faunch * Document Delivery Supervisor * Templeman Library
University of Kent at Canterbury * Kent CT2 7NU
Tel 01227 823566 * Fax 01227 827107 * [log in to unmask]
======================================================
----- Original Message -----
From: Inter-Library Loans <[log in to unmask]>
To: <[log in to unmask]>
Sent: Tuesday, June 03, 2003 3:29 PM
Subject: Hays DX
> To ILL Depts.
>
> Has anyone else experienced problems in getting stationery from Hays DX?
>
> We ordered some "consigned" labels at the end of April & have still not
> received them despite constant phone calls to them (& emails). We have
been
> promised a few times that they would arrive the following day, but still
no
> sign of them. We are now getting "automatic renewal pending" messages from
> BL for items that we have had boxed up & waiting to go back for a while,
so
> it could end up costing us a fair amount. Hays always manage to get our
> bills to us, but can't seem to get these labels to us !
>
> ILL Dept.
> Keele University Library.
>
