Dear All,
We are currently examining our procedure for fining and billing users for overdue and lost items. At present, we charge a replacement cost
(from the price in the item record) and do not charge a process or billing fee, but are considering it.
We are interested in finding out how other Innopac users approach this area, specifically:
* what is the timescale for sending overdues and how many are sent before the item is billed?
* how much are fines, including the maximum fine payable?
* is a process and/or billing fee charged in addition to the bill for the replacement cost of the item and the fine, and how
much are these charges?
* are any sanctions imposed on users to encourage them to pay money owing and is this handled solely by the library?.
Any feedback would be gratefully received. Thanks!
Anne
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Anne Turner, Learning Centre Systems Manager, Adsetts Centre, Sheffield Hallam University, City Campus, Pond Street, Sheffield, S1 1WB tel.
0114 225 2118, fax. 0114 225 3859 international +44 114 225 2118 [log in to unmask]
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