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Colleagues Customers of the British Library secure electronic delivery service are using Adobe 6 without any of these problems. The British Library system does not use large file names which appear to be the cause of the problems reported here. See here for more details of the existing service - http://www.bl.uk/services/current/indevt.html#edd - and our imminent SED service http://www.bl.uk/services/document/pdf_files/cu200302eng.pdf Customer Services The British Library Document Supply Centre Boston Spa Wetherby West Yorkshire LS23 7BQ United Kingdom Tel: +44 (0) 1937 546060 Fax: +44 (0) 1937 546333 Email:[log in to unmask] -----Original Message----- From: Sandra Morris [mailto:[log in to unmask]] Sent: 14 October 2003 12:38 To: [log in to unmask] Subject: Re: Adobe Reader 6.0 printing now works on Ingenta Thanks very much, Kirsty, for your, and your colleagues', efforts in solving this. Hugely appreciated!! Sandra Morris Electronic Information Development Officer Subject Support & E-Library Team, Information Services, Hugh Owen Library, University of Wales, Aberystwyth, Ceredigion, SY23 3DZ ==================================== Email: [log in to unmask] Phone: 01970 621892 FAX: (01970) 622404 Tîm Cynorthwywyr Pwnc ac E-Lyfrgell, Gwasanaethau Gwybodaeth, Llyfrgell Hugh Owen, Prifysgol Cymru, Aberystwyth, Ceredigion, SY23 3DZ ==================================== Ffon: 01970 621892 ==================================== -----Original Message----- From: An informal open list set up by the UK Serials Group [mailto:[log in to unmask]] On Behalf Of Kirsty Meddings Sent: 14 October 2003 12:09 To: [log in to unmask] Subject: Adobe Reader 6.0 printing now works on Ingenta Dear Sandra et al- As of this morning we have made some changes to Ingenta.com to shorten the URLs of PDF files and circumvent the bug with the Adobe 6.0 plug-in. All PDFs now appear to be printing without any problems. Please let me know if you encounter any other problems with this latest version of the reader. Best wishes, Kirsty Meddings Senior Product Manager Ingenta plc 23-38 Hythe Bridge Street, Oxford, OX1 2ET, UK +44 (0)1865 799038 direct +44 (0)1865 799000 switchboard www.ingenta.com -----Original Message----- From: An informal open list set up by the UK Serials Group [mailto:[log in to unmask]] On Behalf Of Kirsty Meddings Sent: 07 October 2003 14:59 To: [log in to unmask] Subject: Adobe 6.0 printing problem Hi Sandra The problem you describe is not specific to Ingenta. It seems to be a problem with the Acrobat Reader 6.0 plug-in (not the browser, as we have been able to replicate the problem in IE and Netscape), and is affecting the PDF files supplied to us by some publishers but not all. Adobe's helpdesk inform me that there's a new limitation in Adobe Reader 6.0 whereby "PDFs with file names longer than 256 characters will not print". We think this could be the cause, as although our actual PDF file names are not very long, the URL displayed in the browser when you are using Ingenta.com includes various session information and therefore often exceeds 256 characters. Again, this is true of many sites and is not specific to Ingenta. Adobe say that this was not a limitation in version 5, and only affects the 6.0 plug-in. Their advice was to always open the Reader separately - not particularly helpful I know. We will continue to investigate to see what we can do, and will certainly alert the list if and when we hear of a patch or upgrade from Adobe that fixes this new problem. For the moment, all earlier versions will allow you to print without problems. Regards, Kirsty Meddings Senior Product Manager Ingenta plc 23-38 Hythe Bridge Street, Oxford, OX1 2ET, UK +44 (0)1865 799038 direct +44 (0)1865 799000 switchboard www.ingenta.com ************************************************************************** Opening 14 November 2003 at the British Library Galleries : "Chinese Printmaking Today", artworks by leading Chinese artists 1980-2000 ************************************************************************* The information contained in this e-mail is confidential and may be legally privileged. It is intended for the addressee(s) only. If you are not the intended recipient, please delete this e-mail and notify the [log in to unmask] : The contents of this e-mail must not be disclosed or copied without the sender's consent. The statements and opinions expressed in this message are those of the author and do not necessarily reflect those of the British Library. The British Library does not take any responsibility for the views of the author. *************************************************************************